Apple Hiring for Apple Media Products (AMP) Content Application Support Engineer, iTunes Digital Supply Chain Job at London, England Full Time

• Systems Troubleshooting Experience – Examining log files, understanding system dependencies etc
• Knowledge of test plan creation and QA processes
• Expert in analyzing requirements, developing test cases, QA processes
• Previous experience with Command Line Unix and OS X
• Experience with SQL, XML, scripting, programming
• Knowledge of process management, optimization and analysis, metrics and KPIs
• Familiarity with digital media files and content – audio, video, eBook, apps
• Data and business modeling skills
• Customer focus

Self-Starter, Phenomenal Teammate, Ability to Meet Tight Deadlines – All cliches, yet all apply to this role and you really shouldn’t apply if you can’t practically demonstrate experience with each. We run hot, work as a “family” and try and all pull our own weight to keep the worlds favorite media store flowing with content 24 hours a day. You may be newly out of school with a CS degree, have a head on your shoulders, and are keen to make your way into an incredible engineering org – this could be your first step. Inversely, you could have been coding for years and are interested in looking at software from a different angle and want to use your experience and skills to make improvements at a more granular level. That would be great too. The big thing is be a “roll with it” kinda person who loves to fix things all the way to their root cause. Reporting, monitoring and debugging the ingestion/encoding pipeline for all iTunes Digital Supply Chain (DSC). Conducting technical analysis of incidents, performing root cause investigation and review with technical teams Working with Engineering teams to develop, implement and improve Incident Management and Problem Management Serving as the primary point of contact for all technical groups and customers for iTunes DSC to address support issues and requests Working with iTunes business and engineering teams in developing content types. Communicating with production teams in planning for systems resources and tracking time-sensitive content. Analyzing workflows, filing detailed bug reports and providing QA test plans.

Bachelor’s degree in computer science, engineering or related field or meaningful work experience Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple benefits programmes vary by country and are subject to eligibility requirements. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.