Appian Infotech Hiring for JAMF Support at Miami, FL Full Time

JD for Apple JMAF support

(1.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

(2.) To provide support for on call escalations orL3 level support and doing incident and problem management

(3.) Work on value adding activities such Knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participation in hiring drives.

(4.) To adhere to quality standards, regulatory requirements, and company policies

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Job Type: Contract

Pay: $22.00 – $26.00 per hour

Schedule:

• On call

Application Question(s):

• We don’t want Desktop Support Profiles.

The profile must be a JAMF SPECIALIST in the experience.

• Apply okay with rate $22-$26/hr W2.
• Apply only comfortable to go ONSITE to Miami, FL, role is to be performed Onsite to Miami, FL.
• Must be a JAMF SPECIALIST in the experience holding on JAMF is required.

Education:

• Bachelor’s (Preferred)

Experience:

• JAMF Specialist: 5 years (Preferred)
• Jamf Pro Support: 5 years (Preferred)
• Jamf Support: 5 years (Preferred)
• SLA of Ticket: 5 years (Preferred)
• L2 & L3 Support JAMF: 5 years (Preferred)

Work Location: On the road