Appian Corporation Hiring for Solution Engineer (Technical Support) at Sydney, New South Wales, Australia Full Time

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you’ll be part of a passionate team that’s dedicated to accomplishing hard things.

Here at Appian, we’re passionate about automation, speed, and efficiency; and the CIO department is a great place to apply these values! From Information Security, Business Technology, to Solution Engineering, joining Appian will provide you with the opportunity to lead technical strategy, execution and communication for all applications to support Appian employees, customers, and partners across the world. Join us, as we work collaboratively to grow Appian across the world.

The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform. From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners.

Looking for a position that allows you to engage all of your many technical talents? Do you particularly excel at not only solving complex technical problems, but also at communicating the solution clearly and effectively? As a Solution Engineer, you’re a technical “Jack/Jill of All Trades”; you love figuring out “how things work”, and you’ll be a resident expert on the inner workings of the Appian platform.

To Be Successful In This Role, You Need

• Exceptional communication, customer service and presentation skills
• Strong technical aptitude
• Excellent problem solving skills and talent for identifying creative solutions
• Basic knowledge of IaaS (e.g. Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure)
• Basic knowledge of Web and Application Servers (e.g. Tomcat Apache, IIS)
• Programming/scripting knowledge (e.g. Java, JavaScript, BASH)
• Familiarity with database concepts (e.g. MySQL, Oracle, SQL Server)
• Network troubleshooting (TCP/IP, Wireshark, VPN)
• In-depth operating system knowledge (e.g. Windows and/or Linux)
• Experience and/or familiarity with JVMs
• Strong foundation of basic network functions, standards and protocols (e.g. proxies, SSL, load balancers, LDAP)
• Flexibility to provide after business hours support (rotation every 10 or so weeks)

Some of the tools and resources we will equip you with include:

• We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our Affinity Groups are a great place to start connecting with peers from all across the globe
• Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education

Basic Qualifications

• Bachelor’s degree in any Engineering discipline, Computer Science, Information Technology, or related
• Minimum 2-4 years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience

Tools and Resource

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world’s most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com . [Nasdaq: APPN]

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Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination . Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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