Appalachian Mountain Club Hiring for Front Desk Attendant at Bretton Woods, New Hampshire Full Time

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Position: Front Desk Attendant

Reports To: Highland Center Front Desk Shift Supervisor

Location: AMC Highland Center – Bretton Woods, New Hampshire

Season: Winter Session (December 1, 2022 – March 1, 2023)
*dates are flexible!

What you’ll be doing:  

Represent AMC at the Highland Center front desk.

• Welcome, check in, and assist day and overnight visitors and guests.  
• Accurately manage, create, or modify guest reservations for any AMC facilities as required.  
• Accurately and reliably oversee the cash handling and credit card transactions on both A.M & P.M and shifts.  
• Work hand in hand with management staff to monitor inventory and maintain general upkeep and increase sales in the retail stores. 
• Answer all incoming phone calls and respond or transfer appropriately and professionally.
• Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest.    
• Ensure the prompt and professional handling of information requests by both volunteers and employees through a variety of means from public (phone, e-mail, in person, etc.).
• Actively promote and provide up-to-date information on the services and programs of the AMC and encourage members to support AMC’s public service efforts.
• Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest.

Support the front desk with other initiatives

• Monitor a wood-fired heating system and load logs into the wood boiler.
• Assist in the maintenance of the Highland Center’s appearance including informational brochures and resources at the main desk and associated areas and kiosks.
• Safely respond to alarm, medical, weather, illegal activity, or other emergencies while providing security for our guests, visitors, and employees.  Assist in the response to search and rescue incidents by providing communication, and other resources needed to respond to backcountry emergencies.
• Provide guidance and support for volunteers to ensure the highest standards of service and productivity.
• Assist the custodial staff in cleaning windows, vacuuming, snow removal, restroom and parking lot maintenance as needed or requested.
• May include some shifts staffing the Hiking/Information/Retail desk at the Highland Center’s historic Crawford’s Train Depot.
• Aid in the maintenance and upkeep of the Highland Center gear room.
• Perform dinner talks when needed.
• Attend trainings, meetings, and complete special projects as assigned by the supervisor. 

Compensation and benefits:

• Salary Range: $11.00/hour
• Onsite housing + meals provided for $45 per week
• Free use of AMC Destinations: 4 nights per year
• Free annual AMC membership
• Health Plan +  Optional Vision + Dental Insurance: 30+ hours per week for 6+ months                                
• Matching 403(b): 4% with vesting schedule
• Sick Time: eligible to accrue up to 10 days