Apex Aluminum Extrusions Hiring for Order Entry at Langley, BC Full Time

Apex Aluminum Extrusions Ltd. is a state-of-the-art aluminum extrusion factory located in Langley, British Columbia. Production of aluminum profiles began in early 2011, making Apex the most recent addition to the aluminum extrusion market. With a 170,000 square foot facility and some of the most modern equipment in its industry, we believe in the extensive use of technology and in the ongoing investment and development of our processes and people.

As a market leader, we are always on the lookout for exceptionally talented individuals to join our team. Our goal is to strive for perfection and to provide the quality our customers deserve!

This position is a full-time position with generous overtime during our busy periods.

We are actively seeking next level players to join our team and are currently hiring for a Customer Service Representative for our manufacturing facility.

PURPOSE:
Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for providing customer service to our customers, a reliable resource for our outside sales representatives, as well as supporting our administration department.

DUTIES INCLUDE:
Interacting with customers, stakeholders and operations personnel via telephone, e-mails & face-to-face

Contacting customers for additional information, to verify orders and for follow up

Understanding customer needs and Apex’s capabilities and reduce potential limitations.

Assisting with Administrative Tasks which include but aren’t limited to scanning documents, arranging couriers, receiving of Billets

Becoming a power user for Epics (ERP System) in regards to order entry and other related tasks

Work with Apex sales, production, and shipping personnel to understand and to meet customer needs

Conversant in customer service from order entry/customer support

Strong acumen in decision making and multitasking skills

Attention to detail with excellent team and time management skills

Strong computer skills (Email, Word & Excel)

KNOWLEDGE AND SKILLS:
Ability to communicate effectively on the telephone, via e-mail and in person with all stakeholders

Excellent written and verbal communication skills is essential to this role

Ability to problem solve and prioritize in a dynamic environment with multiple changing priorities

Must have excellent time management skills

Detail-oriented with strong technical, analytical and organizational skills

The ability to work effectively under pressure and tight deadlines while maintaining a positive attitude

Dynamic personality with an ability to learn quickly, be proactive and adapt to changing requirements

Self-motivated, resourceful and able to work effectively in a team-oriented environment

Highly skilled in computer software and applications

Technical knowledge in regards to doing calculations in both metric and imperial units

Strong team player with emphasis on urgency to complete projects

QUALIFICATIONS:
2+ years of experience in a B2B customer service environment

Computer Skils

Customer Service Experience

Team player

Safety oriented

Dependability

Fast learner

Reliability

Punctuality

Organized & detail oriented

BENEFITS:
Life insurance

Disability insurance

Dental care

Extended health care

Annual company events

Internal advancement opportunities

Qualified, ambitious candidates are invited to submit their application. Thank you to all interested applicants, however only those short listed will be contacted for an interview.