AOMS Technologies Inc. Hiring for Customer Success Specialist at North York, ON Full Time

At AOMS Technologies, we are revolutionizing the digital sensors for the construction industry and helping companies scale-up their projects with our solutions/technologies. Working at AOMS means you will be surrounded by colleagues who are committed to ambitious goals and they love being challenged by problems other companies cannot solve. Here at AOMS, it’s not just a job, it’s a lifestyle.

AOMS started as a post-grad project by three musketeers at the University of Waterloo. Everything changed in 2015 when the company landed its first customer. Since then, AOMS has grown into a strong team working from an 8,600 sq. ft. office in Toronto. We face challenges together and we continue to win together.

About the role

AOMS is a fast-growing start-up searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re on the hunt for a Customer Success Specialist who will roll up their sleeves and help lead a team from inside the trenches. As a key member of the customer success team, you will help craft the company’s success strategies, building strong relationships with customers and collaborating with cross-functional teams to deliver outstanding customer experiences. Our ideal candidate is passionate about analytical skills to identify and troubleshoot customer issues, find solutions, and improve relationships. To succeed in this role, you should have excellent interpersonal, verbal, and written skills and a demonstrated record of delivering results. If this sounds like the type of high-performance environment in which you thrive, we want to hear from you!

Roles and responsibilities

Managing day to day customer queries through phone and email channels

Onboard and train new customers

Helping maintain and write online help articles

Engaging with customers and prospects to understand specific needs and devising appropriate solutions

You’ll ensure our customers gain strong experience with our products and continue to use LumiCon because they couldn’t imagine their job site without it

Ensure that all assigned accounts are engaged quarterly with meaningful communication that adds value to the customer’s experience

Promote and drive platform adoption by collaborating with customers on the creation of measurable goals aligned with their objectives

You’ll be a know-it-all for the LumiCon product, host remote training sessions with customers and answer product and technical questions from customers

You’ll troubleshoot and resolve customer issues, triage customer issues to internal teams, and document and manage support tickets

You’ll collect customer feedback, document feature requests, and participate in internal product reviews

Required skills and qualifications

Bachelor’s degree with 2+ years experience related to Customer Success (Account Management/Consultation) within a technology company, SaaS preferred

Tech savvy. You can generally figure out how electronics works with little help

Excellent interpersonal, verbal and written skills to articulate information and action plans to all levels

Intermediate Excel skills

Experience leveraging Customer Success tools/systems to complete workflows

Ability to deal with ambiguity. Can deliver results and drive change in loosely defined situations

Ability to adapt and thrive in a constantly changing environment

You have strong experience working within cross-functional teams

Nice to haves

Industry knowledge and experience

Experience with wireless and/or sensor technologies

Experience in designing Zendesk workflows and writing Guide articles

Experience with Javascript

Experience working with SaaS products

Experience managing accounts for a product that solves complex problems across many business units

Why work with us?

At AOMS, you will experience many perks and benefits to ensure you thrive in every aspect of your life. Not to brag, but we have snacks, a really awesome coffee machine, and a rec room.

Work-life balance

Competitive salaries and benefits

Free snacks in the office

Rec room to keep you busy

A fun, collaborative, and creative environment

A startup backed by major industry players

Comprehensive health and dental benefit plan

Launch your career

Whether you’re looking for extensive training or coaching, our team will provide you with opportunities to grow into your career. Through investment in learning and development, we realize that every employee has the knowledge, skills, and abilities to take on new challenges that will have an impact on the organization. What are you waiting for? Blaze a trail and jumpstart your career with AOMS today!