AnswerPlus Hiring for Remote Inbound Call Centre Representative for Blended Call Centre at Edmonton, AB Full Time

Who we are:
At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less. Our success is rooted in supporting our employees by putting them first. We believe providing genuine care starts with promoting it through the culture and community within our call-centers.

As a Customer Service Representative (CSR), you have the privilege and opportunity to provide comfort and help in times of need. CSR’s answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an “invisible hero!”

Our dedicated inbound (No Telemarketing) call-center is seeking highly-motivated Full-Time candidates that want to make a difference while making a living.

As a fulltime call centre representative, we require open, flexible availability between 5am and 11pm MST Monday to Sunday to work scheduled 7.5 hour shifts. Schedules include working a minimum of two weekends per month.

At AnswerPlus you will have the opportunity to change lives by being the first point of contact for the callers of our diverse client base. As a customer service representative, you will be creating positive results by processing donations, providing relief to patients experiencing pain, or aiding people in emergencies such as fires, floods, and power loss.

Who you are:
You have a sincere desire to help others. As a CSR you will be a member of a dynamic team that is focused on treating customers with empathy and enthusiasm;

You are willing to learn new things every day. Our company is growing, and we understand that this requires ongoing opportunities to learn, lead and advance;

You have strong values. Bringing your real self to work and doing the right thing matters to you. Respect and authenticity shine through your personality, voice, and interactions;

You are a good listener. Treating each call as a learning experience will help you achieve your goals to deliver memorable service.

Your responsibilities as a CSR:
Provide warm professional customer support;

Accurately collect details for clients in an organized and timely manner;

Resolve customer issues and answer questions by phone, e-mail, and LiveChat;

Take messages, enter orders, process and dispatch service calls;

Committed to continuously improving the quality, efficiency, and effectiveness of service.

What we need from you:
Proficient keyboarding skills and working knowledge of Microsoft Office;

Strong people skills – especially written and verbal communication;

Excel at multi-tasking, organizing and prioritizing work;

Able to adapt to a flexible work schedule – given the nature of our work this means starting as early as 5am or finishing your day as late as 11pm. All employees must be able to work a minimum of 2 weekends per month.

Able to work from home

What you need:
A quiet dedicated room free from background noise;

High-speed cable/fiber optic internet;

Connection to the computer from the router – not wireless;

Windows PC – No Mac or Chrome Books;

Operating System: Windows 10;

Full, standard-sized keyboard, with Function Keys (F1-F12) and number pad;

Two monitors;

Web cam – This is for internal training;

Up to date anti-virus;

Headset (combination of microphone and headset);

Unlimited Canada Wide long-distance phone cell phone plan;

Unlimited Internet;

Training is done via Zoom.

We care about you:
Dental and health benefits;

One-on-one mentorship to help you reach your goals inside and outside of the office;

Being part of an inclusive community with a strong focus on making every day genuinely enjoyable:

Office-wide celebrations and themed days;

Social responsibility – team-fundraising and charity events;

Expected start date: February 14, 2022

Rate of pay $17.00/hour

At AnswerPlus, our community thrives on the inclusion of a full range of voices. Our commitment to being an equal opportunity employer goes beyond acceptance – we celebrate and support all the amazing things that make you unique. All our team members take pride in upholding an environment of mutual respect. We welcome and encourage applicants of all races, color, disabilities, sexual orientation, gender identity, ethnicity, national origin, and age. Accommodations are available on request for candidates taking part in all aspects of the selection process.