Anker Innovations Hiring for Customer Service Engineer at Remote Full Time

About Anker Innovations

From the true wireless headphones recommended by Grammy Award winners and portable Google TV projectors to the most-funded home security Kickstarter project and the best-selling robot vacuums online, Anker Innovations (anker.com – eufylife.com) makes cool consumer electronic products that are being sold all around the world at major retailers Amazon, Best Buy, Target, Walmart and more. Today, we have more than 1,800 employees in the US, Europe, LATAM, China, Japan, and the Middle East.

About this position

We are seeking a passionate Customer Service Engineer with knowledge about solar/PV-related environments, a talented agent capable of providing top support for our North American clients. This position includes answering our customers’ product inquires and provide the needed information for troubleshooting, installation and constantly maintaining customer satisfaction for our products and service. You will be working with a truly global team of exceptional quick learners in which everyone can make a difference in the rapid growth of the company.

Location: Fully Remote

to: Supervisor

Responsibilities:

1. Candidate will be required to answer inbound Emails / Chats / Phone calls from Anker customers during assigned hours.

2. Candidate must be open to work on weekends and night shifts.

3. Conducting remote troubleshooting of Anker products.

4. Troubleshooting, approving, and executing warranty claims.

5. Providing pre-sales information about Anker products.

6. Assisting with the activation of new Anker sites as needed.

7. Documenting all activity in a central CRM/Help Desk software platform.

8. Coordinating with Anker Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database.

9. Assisting other team-members with troubleshooting and/or administrative tasks as needed.

10. Following departmental conventions and procedures.

11. Participating in ongoing training/education of industry standards and Anker product-specific information.

12. Professionally represent Anker via all communications mediums.

13. Abiding by all company policies and standards of conduct contained in the Anker employee-manual.

14. Performing other duties as assigned.

Preferred skills

1. Should be a Graduate – B.E/B.Tech

2. Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th, 12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.

3. Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.

4. Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.

5. Strong verbal and written communications skills.

6. Computer literate (PC skills essential, Mac OS desirable)

7. General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Job Type: Part-time with the possibility of transitioning in FT

Benefits:

• PTO
• Medical-Vision-Dental Insurance
• Products Discounts
• 401K
• Bonuses
• Remote Work
• Room to start your career path at Anker and move to a Full-Time position
• Training
• Coaching

Schedule:

Monday-Friday
8 hours day

Hours per week:

• 40

Work Remotely

• Yes

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):

• How many years of Tech Support or Customer Support role do you have?
• Do you have a B.E/B.Tech degree?
• Have you scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th, 12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.

Work Location: Remote