Anderson Dahlen Hiring for IT Help Desk at Ramsey, MN Full Time

Description:

For 75 years, Anderson Dahlen has provided world-class metal fabrication and equipment integration services to leading companies in a wide variety of industries:

• Food Processing
• Industrial
• Pharmaceutical
• Vacuum (Applied Vacuum Division)

Contract manufacturing for OEMs, engineering support and design-build capability for custom projects. From components to fully integrated equipment, our uniquely effective Project Management process helps us continuously shape bright ideas into brilliant results. ISO 9001:2015 certified; ASME, AWS and PED compliant.

Anderson Dahlen is proud to have become part of the Gray family of companies in September 2020. Gray Inc. is a family-owned, fully integrated service provider specializing in engineering, design, construction, and smart manufacturing. This acquisition provides Gray new capabilities for stainless-steel manufacturing of key critical equipment for the Food and Beverage industry. It also expands Anderson Dahlen’s resources to serve customers in the Food, Pharmaceutical, Industrial, and Vacuum Technology markets.

PRIMARY OBJECTIVE OF THE POSITION:

The IT Help Desk is responsible for providing IT support to all employees, including Windows environment computers, servers, peripherals, network cabling and software installations. This role serves as a first point of contact for assistance to any IT related questions or support. Responsible for Imaging and configuration of all computer systems. The IT Help Desk also helps with the administration of Servers and Systems throughout the organization.

MAJOR AREAS OF ACCOUNTAIBLITY:

• Troubleshoot and resolve end-user hardware, software, and peripheral issues for both local and remote team members.
• Perform and oversee all PC Imaging, and software installations and upgrades.
• Assist in the support and maintenance of user account information including user set up for new hires, permissions, and group assignments.
• Maintain accurate PC hardware and software inventory.
• Document software and hardware processes and routines.
• Troubleshoot and support printers and copiers as needed and work with copier vendor.
• Administer Active Directory, Azure, and Office 365.
• Resolve inquiries by researching documentation, providing answers, referring to appropriate resources and training end-users.
• Provide support to Servers and Network as needed.
• Collaborate with IT Manager on projects and goals that align with company and department goals.
• Other duties as assigned.

Requirements:

QUALITIFCATIONS FOR ENTRY:

• 2-year technical IT degree (preferred) or equivalent work experience.
• Must have excellent hardware and software troubleshooting and problem-solving skills.
• 3+ years of experience or equivalent with IT Help Desk support. (required)
• Excellent understanding and experience with Windows 10 configuration and troubleshooting. (required)
• 2+ years with Active Directory, Group Policy and ExchangeOffice 365 experience.
• 2+ years of experience with PC Setup, configuration and imaging – preferably MDTWDS, SCCM or Intune.
• Experience and understanding of Software Distribution.
• Experience and understanding of Network topologies; TCP-IP, DNS, DHCP.
• Willingness and ability to learn additional infrastructure skills to support servers and network.
• Excellent time management skills and ability to handle multiple simultaneous tasks and deadlines.

Anderson Dahlen fosters a manufacturing type environment. Moderately heavy work requiring the occasional lifting of objects weighing 50 pounds or less. In the performance of essential duties, the incumbent may be required to operate a variety of industrial machining tools.

BENEFITS:

• Bonus Program
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• 401K
• Profit Sharing Program
• Long Term Disability Insurance
• Optional Short-Term Disability
• Employer paid Life Insurance
• Continuing Education Benefits

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

At this time, Anderson Dahlen requests no solicitation from staffing or placement agencies regarding this position.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI202471196