ANA Customer Service Representative, Passenger Service (YVR) Full Time

This position is responsible for guiding contracted companies’ abilities to perform and uphold their assigned duties to run efficiently through a close monitoring of service levels in order to ensure productive, efficient, and profitable operations.

Pay Range

Passenger Service Customer Service Representative: C$38,000-48,000 (Depends on experience).

Key Responsibilities

• Perform any customer service functions as directed by Supervisors and Managers
• Assist Supervisors and Managers in all aspects of the operations at the airport, which include departure, arrival, and ramp
• Prepare training materials, training Staff as necessary
• Resolve any kind of problems which may occur and any required post work as directed by Supervisor and Managers
• Support Supervisors and Management during any flight irregularity
• Cover for other Staff (including other stations, when requested by Management)
• Prepare reports as necessary, including monthly statistical reports to be presented at Airport Staff meetings
• Perform any other administrative functions as directed by Supervisors and Managers
• Assist Flight Operations Coordinators, Supervisors, and Managers in conducting all flight operations duties
• Assist the decision-making process regarding the safety of flight operations
• Assist Flight Operations Coordinators, Supervisors, and Managers regarding the implementation and observance of emergency plans by all Staff and contractors
• Perform any other functions as directed by Flight Operations Coordinators, Supervisors, and Managers

Requirements

• Eligible to work in CANADA (No visa sponsorship provided)
• Excellent interpersonal skills
• Professional presentation and excellent customer service skills
• Excellent English written and verbal communication skills
• Three years of experience in the Airline/Airline’s ground handling company/Travel industry required
• Willing to work any hours/shifts/holidays/weekends
• Bilingual preferred
• Understanding in diverse cultures

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.

Details

Company: All Nippon Airways

Employment Type: Full-Time

Location: Vancouver International Airport, BC, Canada

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