Amzn Commercial Srvcs Pty Ltd Hiring for Learning Business Partner, Consumer Talent Strategy, Management & Development Job at Australia Full Time

• Completed Bachelor’s degree or 2 years Amazon experience.
• 2+ years of operations management experience.
• Demonstrated ability to communicate complex information, verbally and in writing, concisely and in a manner which drives people to take action.
• Demonstrated ability to influence others and execute in a customer-centric manner.
• Experience planning and coordinating training, large meetings or events.
• Experience with Outlook, MS Excel, Word and Learning Management Systems.
• Ability to handle multiple projects, often with conflicting deadlines.
• Outstanding interpersonal skills – must display patience, humour and helpfulness at all times. Ability to travel up to 50% of the time.
• Strong Verbal and Writing communication skills.

Job summary

Amazon is seeking a skilled, motivated and customer obsessed Learning Business Partner (BP) with a history of high performance and creativity to support our Operations Learning initiatives within the APAC region. The Learning BP organizes and supports various Operations Leadership Development programs to promote the learning and development of Amazon Operations leadership. This position is responsible for collaborating with our operational stakeholders across the globe to coordinate and organize learning training events, programs and initiatives for our new and existing buildings. In addition to collaborating with members of our global Consumer Talent Strategy, Management & Development team, the Learning Business Partner must build effective working relationships with our partners in WW Operations, PXT, WHS, Launch Ops, and corporate leaders, various outside vendors and our learners to deliver on our customer promise.

We expect the Learning Business Partner to be a passionate customer and learner advocate, to communicate clearly and concisely in a way which motivates others to action, to have proven capabilities in managing projects as well as to demonstrate attention to detail and the ability to effectively manage, often competing, priorities. The ideal candidate will be a self-starter with a passion for customer experience, a high level of flexibility, commitment, and the ability to continuously improve the process of managing strategy, management and talent development activities across APAC operations. This position would focus on constructing new learning programs/products, driving adoption across existing programs/products along with the logistics for and delivering of the Launch Learning Products to the newest launch buildings in varied locations throughout APAC.

Key job responsibilities

• Build strong partnerships with business leaders (e.g. Site Leaders, Operations Managers) to understand their learning needs and ensure targeted solution development. Dive in to quickly learn about learners’ goals and challenges, their work environment, and learning styles.
• Leverage science and data driven approaches to design and deploy learning and performance solutions. Use rapid design and distribution methods (virtual, classroom, blended and multi-media) that best suit business needs and which tangibly and positively impact performance.
• Manage, interpret and analyze business data to report conclusions and make recommendations based on findings.
• Produce written reports to communicate and gain support for solutions, measurement and evaluation plans. Contribute to WBR, MBR/QBR and People related papers within the region.
• Select, design and deploy appropriate mechanisms to measure learning impact.
• To identify and align individual leadership development plans, build a catalogue of learning content according to business needs and facilitate delivery and completion of training.
• Provide coaching and feedback on leadership related topics working with leaders both in a 121s and facilitated workshops to identify leadership, coaching and management skills development opportunities.
• Collaborate with the senior management team to create and implement talent development processes, identify future talent and provide ongoing support for individual growth.
• End-to-end ownership of the associate and leader training programs at site: from needs analysis stage, to management and execution of trainings.
• Support and execute Launch Learning actions for new buildings using Road to Launch portal.
• Communicate Launch Learning standards and expectations to key stakeholders.
• Partner with WW Operations to action feedback on Launch Learning lessons learned and make recommendations for changes based on customer needs

About the team

ECCF CTSMD was formed in Q4 2019 and are located in region across APAC, LATAM and MENA and NA with over 25 team members supporting operations across First, Middle and Last Mile and Support Operations.

ECCF CTSMD owns three key areas: 1) L3+ On boarding to Mastery Talent Development products and programs, 2) Launch Learning and Leader Development Product/Program Integration for Field Learning.

• Degree in a relevant field such as business, education, organizational development, etc.
• Initiative to do whatever it takes to get things done and quickly resolve unanticipated problems.
• Detail oriented and excellent organizational skills; accuracy is essential.
• Prior Amazon experience
• Experience with SharePoint
• Experience designing or developing learning solutions
• Work experience with career progression in the field of training and development.
• Learning facilitation experience