Amtelco Hiring for Implementation Specialist Job at Mc Farland, WI Full Time

Job Description
AMTELCO, a leading manufacturer of SQL-based software and its integration to major telephony switches and call handling software, seeks a Customer Care Implementation Specialist based in Madison, WI. Implementation Specialists requires analytical skills to create site-specific programming build and documents and create reference documents and movies for AMTELCO’s TechHelper website. Implementation Specialists work closely with the Project Management Team, the Field Service Engineering Team, and the Software Engineering Team and interact via phone, email and on-site.
Full Time position – reports to the Director of Implementation Specialists.
Essential Duties & Responsibilities:

• Work with the Implementation Team and independently
• To learn new software and its best practice rollout to customers.
• To implement existing software better.
• To analysis existing procedures and processes to create automated logical reasoning.
• To build clinical communications for our customers.

• Develop reference materials on current and new software.
• Apply Adult Learning theory to educate customers on programming features associated with and on the operational use of software upgrades and new installations.
• Interpret contracts.
• Document project training sessions.
• Provide the Project Management Team with project updates and concerns, completing project steps in a timely manner.
• Troubleshoot software bugs with the Field Service Engineering Team and the Software Engineering Team.
• Upgrade software and perform limited technical assistance when no on-site AMTELCO technician is available.
• Advocate for streamlined programming enhancements and future software development.
• Attend weekly implementation and software meetings.
• Become an expert in specific areas of software.
• Present at conferences in Madison and perhaps other locations nationally.

Qualifications:

• Bachelor’s degree preferred. Associate’s degree required with business experience.
• Experience in answering service or hospital environments preferred.

• Solid Excel, Access and Microsoft Office Suite skills.
• Familiarity with Camtasia preferred.
• Strong problem solving skills, attention to detail and multi-tasking skills.
• Reliable with a professional attitude and good communication skills.
• Ability to travel throughout North America up to 33% time required.

Contact Information
Submit a cover letter and resume.

Job Type: Full-time

Pay: $38,000.00 – $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Mc Farland, WI 53558 (Required)

Education:

• Bachelor’s (Required)

Willingness to travel:

• 50% (Required)

Work Location:

• One location

Company’s website:

• Amtelco.com

Company’s Facebook page:

• Amtelco

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place