AMHR Agency Hiring for Customer Service Representative for Dental Group at Edmonton, AB Full Time

Do you enjoy working in a dynamic, fast-paced and adaptable environment? Do you have an eye for detail and a willingness to accept new challenges and responsibilities? Then this is the position for you!

Job Overview

The Scheduling Coordinator for an Dental Clinic position entails the management of a calendar for appointments of multiple locations and is the first person with whom our patients come in contact with; whether that be in person or over the phone. This position requires excellent verbal and written communication skills to maximize productivity and efficiency within the clinic. Our main goal is to deliver high quality customer service while meeting the practice’s needs. Our tone is always warm and concerned, exclusively with the caller. Be the best part of the patients’ day.

Responsibilities and Duties:

• Greet patients with enthusiasm when they enter the clinic
• Checking in patients for appointments
• Answer the phones in a prompt manner
• Managing the main email for patient inquiries
• Scheduling or rescheduling patient appointments
• Checking the incoming mail and taking outgoing mail at all locations
• Sending and accepting packages (UPS, FedEx, Purolator)
• Scanning and filing of patient information
• Processing payments in clinic
• Ensuring that the front desk and main waiting area is tidy
• Updating patient information
• Providing excellent customer service
• Ensure the front end runs smoothly
• Accountable for your role in the processes and system for protection of personal information
• Responsible for ensuring that personal information is kept secure and confidential
• Assists in the general office housekeeping duties

Qualifications:

• Completion of a High School diploma or equivalent is required
• Experience in an administrative and customer service position is considered an asset
• Strong attention to detail
• Outstanding communication skills
• A willingness to go above and beyond
• Ability to prioritize in a fast team based environment
• Proficient knowledge of a variety of computer programs
• Comfortable working with the public
• Provide a calming presence in interactions with patients and guardians
• Proper phone etiquette
• Ability to cross-train

Please attach a copy of your resume

Upon submission, candidates’ qualifications will be reviewed and you will be contacted if you are matched with the position. Only short listed candidates will be contacted.

We appreciate your interest and wish you the best of luck in your job search.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Experience:

• Front desk: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Work Location: One location