Amherst College Hiring for Visitor Center Manager at Massachusetts, United States Full Time

Amherst Campus
Amherst Staff
Regular
Full time
JR3398

Amherst has taken a leadership role among highly selective liberal
arts colleges and universities in successfully diversifying the
racial, socio-economic, and geographic profile of its student body.
The College is similarly committed to enriching its educational
experience and its culture through the diversity of its faculty,
administration and staff.

Job Description:

Amherst College invites applications for the Visitor Center Manager
position. The Visitor Center Manager is a full-time, year-round
position, starting at $21.50-commensurate with experience. Given
Amherst’s distinction as one of the most diverse liberal arts
colleges in the country, the successful candidate will demonstrate
the w ays in which they bring value to and will work towards
supporting a broadly diverse community.

The Visitor Center Manager is the first point of contact for
visitors to Amherst College. The Visitor Center Manager creates a
welcoming and inclusive environment. The ideal candidate will have
a passion for relationship building, receives visitors with a
positive outlook, and is eager and motivated to greet and support a
diverse set of campus visitors. The Visitor Center Manager will be
a working manager for the Visitor Relations team and will be relied
upon to ensure that the Visitor Center runs smoothly with adequate
coverage.

As a member of the Visitor Relations Team, the Visitor Center
Manager ensures each on-campus visitor has an excellent impression
of the Amherst College community. The Manager is responsible for
the reception of a highly diverse group of visitors, coordinating
the student interns and staff greeting our visitors, and serves as
the primary staff for visitor greeting when interns/staff are not
available and/or when the volume is high. The Manager also has the
responsibility for ensuring that emails and phone calls are handled
in a manner consistent with a close-knit small liberal arts
college.

Primary Responsibilities

Visitor Programs

• Ensures that all visitors are greeted by student
  assistants/interns or Admission staff, and serves as the primary
  receptionist for visitor greeting when interns/staff are not
  available and/or when the volume is high
• Trains students/staff on front desk procedures and sets
  standards for a welcoming, professional visitor reception
• Maintains Front Desk Information Manual
• Ensures that the coordination of visitor engagement activities,
  and all student/staff training therein, reflects understanding of
  the attitudes, behaviors and skills necessary to serve a diverse
  prospective student population
• Creates tour and information session calendar, including
  virtual programs, for publication in Slate
• Coordinates the Admission Dean-on-duty and information session
  schedule
• Schedules and coordinates room reservations for daily group
  information sessions
• Ensures scheduled tours and group information sessions run
  smoothly and on schedule
• Monitors student tour guide attendance and coordinates student
  assistant payroll
• Maintains reports related to admission visitor counts
• Works with the Communications team to monitor the supply of
  Admission and Financial Aid publications
• Assures the reception and waiting room areas are orderly and
  well-stocked with publications
• Attends Visitor Relations Team meetings to discuss issues and
  improvements

Office of Admission Email & Phones

• Ensures consistent phone coverage, by student interns or
  Admission staff, and serves as the primary receptionist when
  student assistants/interns or staff are not available and/or when
  the volume is high
• Ensures all incoming Admission emails receive an expeditious
  response, coordinating assignments to Deans and email support from
  other Admission staff
• Trains staff on email and phone procedures that reflect
  cultural competency and sensitivity to a diverse prospective
  student population

Administrative Support

• Coordinates services and repairs for the Office of Admission
  vehicle.
• Scans, links, verifies, and processes application
  materials.
• Coordinates necessary Visitor Center service and repairs with
  the Facilities Department.
• Interacts with Admission colleagues and all College staff in
  ways that reflect the College’s commitment to building an inclusive
  work culture that leverages the diverse talents, experiences and
  perspectives of the people in our community

Qualifications

Required:

• Bachelor’s Degree or in lieu of a degree, 5 or more years of
  experience.
• 3 years of related experience
• Excellent verbal and written communication, interpersonal,
  organizational and customer
• service skills
• Demonstrated time management skills
• Proficiency in the use of technology, such as Google Workspace
  or Microsoft Office
• Experience working with or demonstrated commitment to working
  with a diverse community

Amherst College offers many opportunities for professional growth
and development, continued learning, and career advancement.

Amherst College requires all employees to be fully vaccinated
for COVID-19 (medical and religious exemptions may
apply).

Amherst College is pleased to provide a comprehensive, highly
competitive benefits package that meets the needs of staff and
faculty and their families. Benefits are an important part of our
overall compensation, so it is critical that you review all of the
options to ensure itmeets your total compensation requirements.
Click here for Benefits Information .

Interestedcandidates are asked to submit a resume and cover letter
online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs
. Please be sure to upload all requested documents prior to
clicking Submit. Applications cannot be revised once submitted.
(Current employees and students should apply by clicking on the
Career icon from their Workday home screen) Review of
applications will begin immediately and will continue until the
position is filled.

To find information about job group and level (JGL) follow this
link.

PI196261706