Amherst College Hiring for Dispatcher at Massachusetts, United States Full Time

Amherst Campus
Amherst Staff
Regular
Full time
JR3342

Amherst has taken a leadership role among highly selective liberal
arts colleges and universities in successfully diversifying the
racial, socio-economic, and geographic profile of its student body.
The College is similarly committed to enriching its educational
experience and its culture through the diversity of its faculty,
administration and staff.

Job Description:

Amherst College invites applications for the Dispatcher position.
Given Amherst’s distinction as one of the most diverse liberal arts
colleges in the country, our expectation is that the successful
candidate will excel at working in a community that is broadly
diverse and will demonstrate the ways in which they bring value to
and will work towards supporting a broadly diverse community
.

The Dispatcher is an on-call year-round position. Adhering to the
principles of community engagement and community-oriented problem
solving, the Dispatcher provides initial point of contact for
emergency response to criminal activity, fires, medicals, fire
alarms, and intrusion alarms. The Dispatcher also provides
community service as the college’s operator.

The Dispatcher position is considered an essential position meaning
the employee is expected to report to work even if the College is
closed for weather-related or other reasons. Some overtime,
weekend, and occasional shift change work is required. Due to the
nature of the position, must respond to emergencies as
needed.

The Dispatcher takes appropriate actions to support a diverse
workforce and participates in the College’s efforts to create a
respectful, inclusive, and welcoming work environment.

Summary of Duties and Responsibilities

Public Safety Dispatcher

• Answers five emergency lines, four Police business lines,
  multiple college operator lines, and the direct line to the Amherst
  Police and Fire Departments.
• Collects information from a diverse group of calling parties as
  well as walk-ins to the station in a timely manner and disseminates
  that information to the appropriate entities i.e. Police, Community
  Service Officers, Community Safety Assistants, ACEMS, Safe RIDE,
  Environmental Health and Safety, Amherst Fire, Facilities, Office
  of Student Affairs or any other office on campus.
• Works to effectively communicate across a broadly diverse
  community, and to create an inclusive environment of mutual
  respect.
• Utilizes the National Crime Information Center and Criminal
  Justice Information System to respond to requests for information
  from on-duty police officers, e.g. license, warrant, and criminal
  history checks.
• Monitors fire, intrusion, panic, and other alarms.
• Monitors cameras on campus.
• Activates the college’s emergency mass notification system as
  directed by a ranking officer.
• Provides emergency instructions, calls in personnel afterhours,
  and supports and assists the community as a whole in a supportive
  and professional manner.
• Records details in the Automated Record Management System
  (ARMS) database. The Police Department uses information stored in
  this system to comply with the state law on Public Police Logs, to
  keep the administration of the College informed of police
  department activity, to create records of crime and prosecute
  criminal cases, and to compile statistics for the Federal Clery
  Compliance document. This information is often highly confidential,
  sensitive in nature and protected by law.

Administrative Support

• Operator: Answers the Amherst College external published
  general phone line.
• Directs a diverse group of visitors and callers to the many
  events on campus. Utilize the Event Management System (EMS) program
  to access room reservation and function schedules to provide
  accurate information.
• Pool Vehicles: Verifies the prescheduled use of the Pool
  Vehicles, ensuring the driver is credentialed and has been
  authorized to operate a Pool Vehicle utilizing the Event Management
  System (EMS) scheduling software and the Five College Credentialing
  site.
• Access Control Buildings: Assists authorized contractors and
  staff in getting keys. They also are a key link in the One Card
  system issuing temporary identification, controlling access upon
  direction of a police officer.
• Parking: Issues parking permits to student, faculty, staff,
  contractors, and visitors.

Qualifications

Required:

• High School Diploma or Equivalent

• Related experience in law enforcement, security, or
  dispatching
• Proficient in Microsoft Office and ability to learn new
  software programs
• Attention to detail
• Strong problem-solving and time management skills, as well as
  the ability to multi-task
• Demonstrated interpersonal, and written and verbal
  communication skills, as well as exercise diplomacy, and function
  efficiently under extreme conditions
• Requires sensitivity to issues of confidentiality
• Commitment to, experience with, and/or ability to work
  effectively with a broad spectrum of individuals from a variety of
  diverse backgrounds

Preferred

• Associate’s Degree

Amherst College offers many opportunities for professional growth
and development, continued learning, and career advancement.

Amherst College requires all employees to be fully vaccinated
for COVID-19 (medical and religious exemptions may
apply).

Amherst College is pleased to provide a comprehensive, highly
competitive benefits package that meets the needs of staff and
faculty and their families. Benefits are an important part of our
overall compensation, so it is critical that you review all of the
options to ensure itmeets your total compensation requirements.
Click here for Benefits Information .

Interestedcandidates are asked to submit a resume and cover letter
online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs
. Please be sure to upload all requested documents prior to
clicking Submit. Applications cannot be revised once submitted.
(Current employees and students should apply by clicking on the
Career icon from their Workday home screen) Review of
applications will begin immediately and will continue until the
position is filled.

To find information about job group and level (JGL) follow this
link.

To find information about job group and level (JGL) follow this
link.

PI194949579