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Customer Services & Support
Amerit Fleet Solutions Hiring for Customer Service Manager at Remote Full Time
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Full Job Description
Position Summary:
Compensation: Competitive Pay – Paid weekly, every Friday! Salary Range: $65,000 – $80,000
Amerit Fleet Solutions is looking for a Customer Service Manager to join our growing Customer Service Team! The ideal candidate will have the dedication to create and apply effective sales/customer service tactics, will demonstrate organization and planning, and strategic thinking to identify opportunities and implement new initiatives.
What’s in it for you? Full-Benefits within 30 days! Benefits include medical, dental, vision, prescription drug coverage, paid vacation, holidays, and sick time, 401K, flexible spending accounts, life insurance, disability insurance, ASE certification program, employee recognition program, employee discounts, employee assistance program, and growth opportunities!
Compensation: Competitive Pay – Paid weekly, every Friday! Salary Range: $65,000 – $80,000
Location: This role will be responsible for Pacific and Central Time Zones.
Essential Duties & Responsibilities:
- The core focus of this role is maximizing Customer Satisfaction with DSPs and Amazon team members. This will be measured primarily by Client Satisfaction scores and Station Adoption.
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Enhancing the DSP experience includes:
- Timely responsiveness to inbound DSP communications and escalations. Working internally within Amerit to ensure all issues are managed to completion and within time-bound Service Level Agreements (SLAs).
- In-person visits to DSPs within the defined territory, intended to build trust and customer rapport.
- Providing ad-hoc training and open office hours to DSPs across all Amerit programs to maximize utilization of Amerit programs.
- Assisting with Station Launches to ensure new locations are setup for success
- Work collaboratively with Amerit and Amazon marketing teams to promote high frequency communication with DSPs
- Ability to de-escalate client concerns with outstanding customers service skills, and timely and thorough follow up.
- Attend regular virtual and in-person meetings with DSPs and Station Management
- Recommend process improvement recommendations that would improve the DSP experience, and present to Amerit leaders & executives.
Key Competencies and Minimum Education:
Leadership:
- This is an individual contributor role but a successful candidate will exhibit leadership tendencies and attributes by working cooperatively among client and Amerit team members to achieve high client satisfaction.
- Teamwork – the ideal candidate builds bridges among all Amerit functions and works seamlessly with field ops, HR, finance, and all functions inside and outside of Amazon segment.
Key behaviors:
- Customer-obsessed
- Responsive, creative, resilient, resourceful, team-oriented
- Takes initiative
Logistics
- Position will be full-remote with up to 25% travel. In-person Delivery Station visits is a requirement for this role. Flexibility to travel with short notice is preferred.