American National University Hiring for Student Services Coordinator – REMOTE at Remote Full Time

The Student Services Coordinator is an entry-level position in which the selected candidate will assist the Vice President of Student Services in implementing programs and activities to recognize and show appreciation for student’s achievements and successes, support activities related to continuing student registration, and lead the process for withdrawn students to re-enter into his program of study and successfully move toward graduation. Preference will be given to candidates who are fluent in English and Spanish.

Principal Duties and Responsibilities

Coordinator Roles:

· Will assist the Director of Student Services in monitoring the processes of other campus locations.

· Will mentor other Representatives, including weekly one on one meetings.

· Will assist in the interviewing process of Representatives.

· Will work on special projects and have daily/weekly responsibility of reports.

· Will assist in overseeing the Daily LDA report of all campuses—works all students on the LDA greater than 12 days – ensures all unofficial withdrawals are being contacted.

· Process Students from an Attending Status to Graduate Status.

· Verify third party attendance.

Student Retention:

· Manages and monitors attendance for all students.

· Responsible for ensuring attendance records are entered into CampusNexus within 12 hours of the course period.

· Develops and distributes daily reports of student absences.

· Enters all student communications into Contact Manager section of CampusNexus.

· Communicates effectively with Program/Department Chairs/Student Services Representative/Directors of Student Services and faculty regarding student engagement and outreach.

· Maintains primary responsibility along with Student Services Representatives for achieving student re-entry targets.

· Manages the new student orientation course.

Academic Records:

· Maintains and updates student academic records including, but not limited to, master student files, grade cards, attendance records, transcripts, and schedules in order to track and report accurate academic progress and achievements.

· Provides oversight and ensures that instructors submit final grades.

· Owns responsibility for the completion of all requests for transcripts on a timely basis.

· Ensures all academic records including, but not limited to, master student files, grade cards, attendance records, transcripts, and schedules are accurate.

Administration:

· Interacts with the Student Services, Admissions and Financial Services staff in a cooperative and professional manner.

· Assists the Director of Education in conducting teacher evaluations by students on a quarterly basis.

· Creates, maintains and utilizes CampusNexus related to assigned areas of responsibilities.

· Prepares and submits reports on a timely basis.

Regulatory Compliance:

· Assists other departments in the preparation and revisions of the Colleges manuals, regulatory applications and catalogs in order to provide accurate and current information for the College’s operations.

Education and Experience:

· Education: Bachelor’s degree in Business or related field preferred.

· Experience: Experience working with students in an academic setting. Experience in program planning and implementation. Experience working with diverse student population, including international students is preferred.

· Competencies: Incumbent must (be) able to:

o Project a professional image and provide outstanding customer service

o Keep commitments, meet deadlines and achieve demanding results

o Organize and execute around multiple priorities

o Communicate effectively, both orally and in writing

o Speak effectively to both large and small groups of people

o Prepare and conduct effective presentations

o Demonstrate excellent listening skills

o Cooperate and collaborate as a member of a team

o Excellent interpersonal, verbal/written communication skills including a professionally poised telephone presence

o Use Microsoft Word, Excel and PowerPoint to prepare and maintain records, correspondence, reports and other data

o Willing to work flexible schedules including evening and week-ends

o Attend meetings and training events, which may include occasional travel

o Excellent customer service skills, telephone, organizational skills and attention to detail

Job Type: Full-time

Pay: $36,000.00 – $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

Education:

Experience:

• customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote