AMERICAN EXPRESS Hiring for Virtual Collections Specialist Job at Atlanta, GA Full Time

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Role & Responsibilities:
Meaningful, rewarding work performed with integrity

Every one of our Credit Representatives represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.

Here’s just some of what you’ll do in this role:
Deliver world-class customer service, whilst responding to Customers inquiries and problems

Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express

Make decisions based on risk assessment and the Customer profile

Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card

Meet and exceed quality goals, compliance regulations and productivity targets

Handling inbound and outbound calls from our consumer and small business card members

Document necessary information

Re-prioritize to adapt to the ever-changing environment

Preferred Qualifications

Unique career journey shaped by your talent and curiosity

Demonstrate personal excellence by remaining positive and resilient in difficult situations

Able to demonstrate empathy whilst being assertive in order to achieve the required outcome

Display a passion to serve by delivering outstanding service in every interaction with our Customers

The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis

Strong interpersonal, communication and listening skills

Strong verbal and written communication skills

Assertiveness to handle difficult conversations

Excellent negotiation, influencing and resourcefulness skills

Analytical and problem-solving skills with strong attention to detail

Outstanding organizational skills

Navigate multiple systems and digital tools to service our Customers

Confidence to work in a virtual environment.

Schedule: Business hours of operations are seven (7) days a week from 5:00 a.m. to 10:00 p.m MT. Shift differentials for nights and weekends are provided. Candidates must be flexible as shifts will be provided during the training period.

Work at Home Requirements:
Through our Bring Your Own Internet (BYOI) Program, you will be required to locate an internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.

Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably thorough broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted.)

A secure home office, located at your confirmed address of residence, free from background noise and other distractions

Candidates must reside in one of 47 states where we currently hire (all U.S. states with the exception of California, Alaska and Hawaii.) Any candidate that lives within commuting distance of the Desert Ridge Service Center or our Sunrise, Florida Service Center(35 miles) will be required to work onsite within the Hybrid work model.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.”

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

US Job Seekers/Employees – Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement . If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.”

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