AMERICAN EXPRESS Hiring for Insurance Claims Representative (Virtual or Hybrid) No Prior Insurance Experience Required Job at Phoenix, AZ Full Time

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Why American Express?

There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This exciting opportunity will reside in the Claim and Servicing Operations department of AAC, and primary responsibilities will include enrolling, servicing, and adjudication of insurance policies and claims; this role provides an exciting opportunity to handle claims for the Retail and Warranty products in the AMEX Assurance Co. Insurance portfolio.

Your duties may include but are not limited to:
Investigation by using tools available to settle claims quickly and efficiently

Maintaining state compliance

Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions

Researching warranties and repair estimates by making outbound calls to businesses and manufacturers

This position does not require previous insurance experience. We will provide you with all the necessary tools to be successful!

Minimum Qualifications:
Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills

Passion for exceptional service

Strong phone skills

Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow

Ability to demonstrate initiative with minimal supervision to drive results

Strong problem solving skills, time management and organizational skills

Superior level of accuracy and attention to detail.

Strong proficiency in PC skills, including MS Word and Excel

Preferred Qualifications:
Insurance or Customer Service industry experience preferred but not required

A current Claims Adjuster License is a plus

If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 3 attempts to pass the Oklahoma Licensing exam. If the exam to obtain your license cannot be passed, after 3 attempts, employment will be terminated. We have a 98% pass rate.

Work at Home Requirements:
Through our Bring Your Own Internet (BYOI) Program, you will be required to locate phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.

Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably thorough broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted.)

A secure home office, located at your confirmed address of residence, free from background noise and other distractions

While this position will start in a virtual capacity, the successful applicants who live within 35 miles of our Desert Ridge Service Center will be required to work onsite within a Hybrid model (2-3 days in office per week). Those who live outside the 35 miles radius will have the option of remaining virtual or working within the Hybrid model.

Hours of Operation: Monday – Friday 6:00 am MST – 5:00 pm MST

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees – Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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