American Consumer Shows Hiring for Sales Retention Specialist at Remote Full Time

Sales Retention Specialist

We are seeking an experienced Sales Retention Specialist to implement customer retention sales strategies that increase revenue and retain business. Your persuasive attitude, excellent customer relation skills, passion for sales and negotiations are the foundation for success in this role at American Consumer Shows (ACS). The ideal candidate has superior sales skills beyond the role of a new account opener. Bring your problem-solving ability and enjoy turning dissatisfied clients into life-long customers. Established in 1979, ACS is the nation’s leading event management producer in the wedding and home improvement sectors. Human connection is critical, and our events make that possible.

What you will do

· Resell and retain existing clients seeking to cancel their booth space in one or more of our events by solving their problem and highlighting the value of our services and the benefits of participating in the show

· Ensure a high level of customer satisfaction through proactive support and active listening

· Provide internal feedback on how to improve client retention

· Settle payment obligations by collecting the overdue amount or negotiating a payment plan (the goal is to avoid client’s account being sent to a collection agency)

· Work closely with our Sales Manager to analyze customer feedback, negotiate with customers, and implement proven retention strategies

· Renew existing clients into future events by presenting details on upcoming events and securing participation

How you will be supported

· We have simple processes and step by step methods that yield proven results

· Access to the latest technology

· Extensive training and feedback from the senior staff, to keep you motivated, challenged and on track

What you will bring

· Related experience as a retention specialist for at least two years, or a strong sales background (minimum of two years of inside sales) willing to learn the retention specialist role

· Drive and determination to hit goals and targets

· Proven track record working remotely

· Superior work ethic, strong time management skills and ability to prioritize

· Charismatic personality

· Great verbal communication skills along with the ability to multi-task in a high-volume environment that is deadline driven

· Proficiency with Microsoft Excel, Outlook, Word, QuickBooks and CRM (ACT a plus)

· Knowledge of administrative procedures such as record keeping, ing on, and analyzing data, administrative writing skills, organization and problem solving

Rewards

· Work/Life Balance

· 401K

· Paid vacation, holidays, sick days, and personal days

Language: English

Position Type: Full-time, Employee

Salary: $60,000 + plus commission

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• No travel

Language:

• English (Required)

Work Location: Remote