Amberstone Security Hiring for Training coordinator at England Full Time

Overall purpose:
Amberstone Security Limited is an integrated security solutions business with varying needs regarding UK & European training of its workforce. Our colleagues require ongoing training to help us stay compliant and to deliver industry leading services to our customers. This role is for a driven candidate who is willing to learn and eager to progress in a dynamic administrative role with ownership of training planning, booking, licence linked training, and 1st line training support services across the business.

Main duties / key responsibilities:
Supporting Amberstone’s internal Training Partners in the delivery of training activities

Administration of training planners, dates, and venues

Creating relevant in-house training programmes and resources for staff

Providing vital information about training sessions and informing personnel about available training

Liaising with management, HR, Customer Service & Operations to create training plans

Ordering training supplies and materials to enhance the instruction programme

Colleague enrolment on to our Learning Management Systems

Keep My Learning accounts up to date by removing leavers and duplicate accounts

Monitor training within our internal training platform and report on areas of improvement

1st line training query support linked into business functions and our external 3rd parties

Processing and logging invoices

Shared Training in-box management – answering simple queries, forwarding others to correct team

Receive, monitor, and evaluate feedback from learners, highlighting to Training Manager as necessary

SIA compliance checks

Electronic filing using SharePoint / Office…

Working relationships:
Internal: This role is part of the Compliance team reporting into the Training Manager. There will be cross department interaction to handle full life cycle of training and training bonding.

External: there will be supplier and training provider relationships that must be fostered and maintained to ensure best value and excellent customer service for the Company.

Additional information:
This is a new and developing role, this document is intended as a working document and the role will develop over time. A six-monthly review of the job description will take place while the role is evolving – expect two years to finalise it.

Equality & Diversity

Amberstone Security Ltd values the diverse skills and experience of its employees and is committed to achieving equality of treatment for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement based on their skills, aptitudes, and abilities. Amberstone Security Ltd is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through good equalities and diversity leadership and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above lists are not exhaustive, and you are required to undertake such duties as may reasonably be requested within the scope of the position. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Person Specification

Education / Qualifications / Training required:
Essential:
A good standard of general education is required to fulfil the requirements of the role

Desirable:
Administration qualification

Previous work experience required:
Essential:
Experience of providing a high-quality administrative service within a fast-paced business

Customer service

Security industry knowledge

Desirable:
Training administration experience

Electronic security knowledge

Knowledge and experience:
Essential:
Great interpersonal and communication skills both written and spoken

Highly proficient in office applications; Outlook, Excel, PowerPoint, Word.

A demonstrable ability to constantly improve systems, processes, and results.

Desirable:
Knowledge of Microsoft Teams and SharePoint

Knowledge of course booking software

Personal skills/behaviours/qualities:
Essential:
Great interpersonal and communication skills both written and spoken

Can do attitude and able to use own initiative

Mind-set that produces ever-improving business process

Confident at dealing with all levels or stakeholders across the organisations

Good completer/finisher skills will be needed to ensure that tasks are delivered to the required standard and on time.

Desirable:
Additional information:
Some opportunity for home / flexible working

Location flexible Mansfield / Livingston

Date Posted: 14 Dec 2021