AMBE Engineering LLC Hiring for Logistics Coordinator at Norwalk, OH, us Full Time

Job Description

PC&L Customer Service Representative

Norwalk, OH

Full-time

This person will work closely with the Master Scheduler, Production Planner, and shipping team, to ensure the customer demand is met and on-time.

Customer Service is the key contact for customer communication and internal functional areas (Operations, Engineering, Quality, Maintenance, Human Resources, Finance, etc.).

• Integrate, monitor, review, analyze and manage customer EDI releases. Delivery Forecast and Delivery Just Incase. (DELFOR, DELJIT)
• Analyze customer demand, demand variation and identify risks associated with capacity and / or the Master Production Plan.
• Assist in resolving customer complaints, provide solutions and alternatives within the time limits; follow up to ensure resolution.
• Ensure EDI interface for incoming release data and outgoing ASN to the customer is accurate and timely.
• Ensure that sales scheduling agreements (including cumulative quantities) and customer part numbers are properly entered and maintained in SAP.
• Prepare outbound shipments including picklists and coordinate with shipping team.
• Monitor actual output versus the Master Production Plan.
• Monitor OEM delivery ratings and initiate disputes as required within the customer portal / process.
• Ensures compliance with IATF, ISO, etc. requirements.

Requirements

REQUIREMENTS :

• 3 to 5 years of customer service experience with a Tier 1 automotive supplier
• 3+ years Electronic Data Interchange
• 3 + years ERP & EDI Validation
• Bachelor’s Degree desired
• SAP Experience
• PC&L Launch experience

Requirements

3 to 5 years of customer service experience with a Tier 1 automotive supplier EDI (DELFOR, DELJIT) and ASN 8D Problem Solving Bachelor’s Degree desired SAP Experience PC&L Launch experience