Amazoncom Services LLC Hiring for Manager, Learning and Content, BGC Center of Excellence at Seattle, WA Full Time

Bachelor’s Degree or equivalent experience

5+ years of experience in managing learning and/or content programs

Experience using data and metrics to drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Experience defining program requirements and success metrics

Job summary

Join Amazon’s People eXperience and Technology (PXT) team and help make a difference for all Amazonians! Within PXT, the Background Check Center of Excellence team creates a safe and trustworthy workplace for all Amazonians by ensuring pre-employment and in employment background checks are done to the highest quality and compliance standards. As one of the fastest growing employers in the world, we need to deliver at a speed and scale that no other company in the world is facing.

We are actively seeking an innovative and methodical leader to develop and optimize our internal learning and development programs. This leader and their team will build our capacity to rapidly deliver on behalf of our customers and provide critical inputs to onboarding and developing our workforce. They will provide strategic oversight to ensure that employees and stakeholders have the knowledge, skills, and resources necessary to deliver a world class background check program. This includes developing and managing tools and resources that will enable knowledge sharing across a global organization.

This leader will need to excel at leading without authority, partnering with customers and stakeholders to align strategies, and operate with a high-level of autonomy to gather data, perspective, and be at the forefront of how information is shared and flows throughout the organization. This person will lead a team comprised of Program Managers, Training Specialists, and Learning Experience Designers. The team will help ensure that employees throughout Screening Services are able to easily locate and access information needed to fulfill the responsibilities of their roles and that the right mechanisms are in place for upskilling, reskilling, and cross-training our workforce.

Prior experience in Corporate Training, Internal Communications, or Knowledge Management is highly preferred.

Key job responsibilities

Engage with Service Delivery teams and leaders to define learning goals and problems, making recommendations to remedy them through programmatic solutions.

Oversee the development of a learning portfolio and multi-faceted delivery approach, leveraging your teams’ resources to provide e-learning, in-person training, cross-training, and need based solutions.

Partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet program goals.

Ensure program success through the development of KPIs and mechanisms that measure the success of the learning and content programs.

Develop methods of inspection to ensure our strategies are appropriately implemented and delivering results

Ensure customers, stakeholders, and program contributors have a seat at the table and are in-the-know as changes are conceptualized and implemented

Develop long-term communication plans that tie multiple communications together into broader strategies

HTML experience

Analytical experience producing reporting and data-driven insights

Experience managing a team and growing talent

Experience using a Learning Management System to manage and scale learning programs

Experience as a copy/content editor

Experience using content publishing tools to write, format, manage, publish, and track communications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.