Amazon Web Services, Inc Hiring for Curriculum Developer, AWS Support at Seattle, WA Full Time

• 4+ years in an instructional design/curriculum development role or similar, including significant experience in creating eLearning courses
• An undergraduate degree in communication, education, design, or related field; or relevant professional experience in similar role
• 2+ years experience in using authoring tools, such as Articulate Storyline, Adobe Captivate
• 1+ year experience in multi-media development with audio, video, and/or graphic design (e.g., Audacity, Adobe Audition, Camtasia, Adobe Premiere Pro, Final Cut Pro, Adobe Illustrator, Photoshop)
• 2+ year experience working with Learning Management Systems (LMS) such as Cornerstone, Thinking Cap

Portfolio and/or eLearning sample required at interview.

Job summary

Who are we?

Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies experiencing the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.

Job Description

Amazon Web Services has an opening for a Curriculum Developer who thrives in a dynamic, fast-paced environment and has a strong training and development background. As a curriculum developer, you will manage the instructional design process end to end – from stakeholder management, needs analysis to design, develop and launch high quality training content for continuing education learning programs for AWS Support’s global sites.

You get to create exciting and innovative content in several modalities such as virtual instructor led, eLearning, assessment programs etc. to upskill and ready the AWS Support workforce to ultimately elevate the experience of our AWS customers. You will play a significant role in the development of a successful and effective global support team.

Key job responsibilities

Some of the key job functions include:

• Design and develop creative, learner-centered, performance-based training materials in multiple modalities including e-learning, blended learning content, videos, tutorials, etc
• Lead the development and implementation of new learning models and content design templates
• Develop rapid and agile techniques and processes to create content for a frequently changing environment
• Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning
• Develop curriculum using multiple synchronous and asynchronous training modalities, including instructor-led, micro-learning, blended learning, and virtual training materials
• Coach and mentor junior developers in use of tools and instructional design methodologies
• Effectively manage multiple projects and initiatives from analysis to evaluation
• Continuously self-educate on the latest trends and practices in learning

The ideal candidate will be passionate about the growth and success of AWS Support employees and our customers. Candidates will have experience in designing, developing, and implementing a wide range of large-scale training solutions.

About the team

About Us

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

• Experience working in a global organization
• Strong attention to detail
• Comfortable operating in new domains with high ambiguity and little direction
• Experience developing and supporting training for technical/IT related positions
• Experience with emerging learning technology trends for content creation (e.g. gamification, virtual reality, augmented reality and xAPI)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.