Amazon Connect is a highly disruptive cloud-based contact centre that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact centre and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
See our section in Andy Jassy 2020 re:Invent keynote: https://www.youtube.com/watch?v=xZ3k7Fd6_eU&t=7516s
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Systems Engineers to join us to innovate on the telecom infrastructure that is fundamental to modern contact centres in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
We are seeking a Telecom/VoIP engineer with deep knowledge of SIP protocol and Linux/UNIX expertise to help us support and expand Amazon Connect’s telecom infrastructure. Amazon Connect supports large amounts of concurrent customer calls and active agents using an internally developed SIP based call centre platform. Our technology is quite unique in that we built most of our equipment and therefore we are looking for someone who is not afraid to work under the hood of a SIP endpoint system (preferably with work experience in the area), and not simply configure a commercial SIP product or performing move/add/change. Your peers will be systems, network and software engineers working to make our telephony platform more capable, scalable, reliable and efficient.
This team is a great fit for you if
Learn more about Amazon Connect here.
Media coverage on Amazon Connect:
http://www.zdnet.com/article/how-the-abs-prepared-for-the-same-sex-marriage-survey-using-the-public-cloud/
https://www.benzinga.com/analyst-ratings/analyst-color/17/03/9241888/how-amazons-connect-could-impact-twilio-zendesk-ringcent
https://aws.amazon.com/blogs/aws/new-amazon-connect-and-amazon-lex-integration/
https://techcrunch.com/2017/03/28/aws-amazon-connect/
Power of Amazon Connect: https://www.youtube.com/watch?v=9qky_E39-_I
https://youtu.be/rSzDFJGw5vg
A day in the life
About the hiring group
Job responsibilities
About the team
About Us
Inclusive Team Culture
Here at AISPL, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
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