The Amazon Stores Customer Service (ASCS) team is responsible for the Amazon Retail customer experience segment related to all marketplaces worldwide through a combination of automation, self-service and human support. Consumer CS handle a broad range of contact types ranging from non-order and order related type queries including, but not limited to, payment issues, delivery queries and Prime membership. Consumer CS operates within three regions in Americas (AM), Europe (EU), and Asia Pacific & Middle East (AP), and achieves service delivery through a network of contact centers (internal and external Brick and Mortar and virtual) within the Amazon network. While Consumer CS prioritizes elimination of the customer’s need to contact us, it is a global workforce which includes program, operational and tech support that are skilled, diverse and use practiced judgement to “make it right” with the customer when needed to restore their faith in Amazon.
This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.
Key job responsibilities
About The Team
Vision
Our vision is to be Earth’s most trusted customer service team. We continuously raise the bar to exceed customers’ ever-changing expectations.
Mission
Our mission is to be unrelenting customer advocates by eliminating defects and resolving issues before they happen. We empower employees to delight customers, learn, and grow their careers with Amazon.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Basic Qualifications
Preferred Qualifications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,400/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Company – Amazon.com Services LLC
Job ID: A2461546
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