Amazon.com.ca, Inc. Hiring for Sr. Customer Advisor at Toronto, ON Full Time

BA/BS degree or equivalent work experience required

5+ years of B2B and/or Enterprise sales experience in the Public Sector or related field

Experience in identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels

Experience in positioning and selling innovative solutions to new and existing customers and market segments

Job summary

Would you like to join one of Amazon’s fastest growing teams, focused on driving digital transformation with businesses and organizations across Canada? Do you have experience selling into Public Sector Government, Education, or Non-Profit organizations? Are you a natural “hunter” who enjoys challenging customers to think differently about their procurement and supply chain technology? Do you thrive in a fast-paced, startup environment where collaboration, ability to deal with ambiguity, and a desire to roll up your sleeves is critical? Come be a part of a rapidly expanding $25 billion dollar global business. With the recent launch of Amazon Business in Canada, we are expanding our North American sales team to make buying even easier for Canadian business customers across all verticals. Bring your insight, imagination and a healthy disregard for the impossible. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Companies can now easily manage their procurement needs and purchase supplies through Amazon Business and Business Prime.

Customer Advisors in the Enterprise segment are responsible for building and managing their book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Information Technology, Facilities, and more. Customer Advisors will ensure recommended solutions meet our customer’s procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted.

Ideal candidates will have relevant consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.

Roles and Responsibilities:

• Initiate prospecting and lead generation activities to businesses and organizations
• Assisting customers with registration and presenting registered customers with Amazon Business account tours
• Meet or exceed targets for customer acquisition and customer spend adoption
• Educating and networking with key prospect and customer contacts
• Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.
• Drive customer satisfaction
• Work closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders

A day in the life

About the hiring group

Job responsibilities

Strong ownership, bias for action and willingness to role-up your sleeves

Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems

Knowledge of procurement and source to pay methods at Enterprise businesses

Active listener and effective communicator

Ability to prioritize and demonstrate relentless discipline in achieving goals

Proven ability to influence others

Displays strong leadership skills

Innovate with and on behalf of customer and starting with our customers and working backward

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.