Amazon.com.ca, Inc. Hiring for Delivery Station Liaison – Full Time (40 Hours) – DTO1 – Scarborough, ON, Canada at Toronto, ON Full Time

• High School or equivalent diploma
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, window navigation and instant messenger tools

The address for this location is: 3471B McNicoll Avenue, Scarborough, ON, Canada M1V 4B8

The schedule for this role will be: Tuesday-Saturday 10:00AM-6:30PM

Except as otherwise required by law, this role pays $20.20 per hour.

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

As a Delivery Station Liaison, you will be responsible for:

• Communicating with customers directly by phone and by email
• Empathizing with and prioritizing customer needs
• Upholding company values in working with every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing a grammatically correct, concise, and accurate written response to customers
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible, full time schedule (40+ hours per week)
• Working from inside an Amazon Logistics (AMZL) delivery station
• Performing the following tasks:
• Carry, lift, push and pull up to 49 pounds
• Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
• Work in an environment where the noise level varies (personal protective equipment provided)
• Work in an environment where the temperature may vary
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience working on a merchandising/brand ambassador team
• Demonstrates integrity and has track-record of earning trust

Amazon is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age