Job Description

Title : Genesys L3 Consultant

Location : Quincy MA

Contract

Job Description :

L3 should have overall 8+ years of experience in Genesys Contact Centre.
Extensive experience in troubleshooting of Genesys Cloud CX platform, break fix and Incident management.
Designs, develops, and implement Contact Center IVR applications and migrate Cisco UCCX contact center applications to Genesys Cloud CX platform.
Good understanding and hands on SBC’s (Cisco Cube / Oracle)
Responsible for configuration of all service requests, development of new flows, data integrations ( Service Now, Salesforce etc.

and technical documentation including designs and handoff materials, Capacity, and queue management.

Development experience of new features in IVR / Routing Work with Product Owners, business analyst to develop technical solutions.
Responsible for development, tests / debug programs, and maintains / supports deployed interfaces.
Implementation of API / Web Service integrations and experience in Rest, Soap, JSON.
Responsible for development, tests / debug call flows, and maintains / supports deployed projects.
Responsible for maintaining run books, Knowledge Bank, and documentations for projects.
Experience in ing and analytics of Genesys Cloud contact center platforms.
At least 3 + years of development experience in Genesys Cloud CX platform.
Resource who is aware of Contact center day to day production work and understand the call flows in IVR and Genesys world.
Strong Engineering and Software development knowledge, Hands on experience on automating manual efforts in contact center domain.

Certifications

Additional Preferred :

5 days ago

Amaze Systems Inc Hiring for Genesys Consultant L at Quincy, MA, US Full Time

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