Amacon is Looking For Houseperson (Loden Hotel) at Vancouver, BC Full Time

Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!

The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

Position Summary

The Houseperson will ensure clean, orderly, and attractive rooms upheld at the Loden Luxury Standards. This position must provide the highest level of service to guests and team members and requires a thorough knowledge of the Hotel’s premises, policies, and standards of excellence.

Position Responsibilities

Maintain calm, professional appearance with positive attitude and is adaptable and flexible

Possess great attention for detail and work well under pressure in a fast-paced hotel environment

Able to work independently or with the team and always following Loden Luxury standards and safe work practices as per Work Safe BC

Demonstrate teamwork with all departments, including support with overseeing events, and group billing reconciliation

Able to organize their working day to finish all check lists which includes daily checks of public areas and heart of the house areas, responding to Room experience requests and guest requests, properly follows lost and found guidelines and assist to department head with any projects.

Keep ongoing communication with Assistant Housekeeping Manager or Housekeeping Manager regarding supplies levels on the floors needed for day-to-day operations

Document and any maintenance or housekeeping deficiencies to Assistant the Housekeeping Manager or Housekeeping Manager

Attend required departmental or hotel general meetings

Able finish daily tasks list independently and always following Loden Luxury Service standards during the daily shift

Has good communication skills and can communicate professionally with guests, colleagues, and leaders

Able use and operate housekeeping tools properly and efficiently and assist with training rest of housekeeping team

Other duties as required

Skills & Qualifications

Experience: Hotel experience is an asset, but not a requirement

Maintain a professional appearance and positive attitude

Be adaptable and flexible

Be patient, helpful, and interested in the welfare of the guests and staff

Be organized and able to prioritize workload

Use great attention for detail and work well under pressure in a fast-paced environment

Good communication skills and is able to communicate professionally with guests, colleagues, and leaders

Upbeat, polished, professional, positive, and outgoing individual able to relate and interact with all levels of staff and guests.

Able to maintain confidentiality

Able to work in a fast-paced environment, able to multitask and meet deadline/cut off when needed with attention to detail and accuracy

Is able to stand, lift, pull and push the equipment and tools during the shift

Is able to use the work tools properly and efficiently

Able to work and be available days, weekends, holidays, evenings, and nights as per operational needs

Please apply through amacon.com via the link provided: https://amacon.bamboohr.com/careers/308