Alphanumeric Systems Inc is Looking for Customer Service/Call Center Specialist Full Time

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  Salary: 18.50$ CAD per hour
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  Contract: 5 months (May to October, with the possibility of extension)
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  Working Hours: Monday to Friday in shifts between 8am – 6pm EST (40 hours/week)
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  Type of Work: Fully remote from wherever you want in Canada with all the equipment provided
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  Mandatory to be based in Canada with valid documentation (PR or valid Work Permit + valid SIN)

• Excellent English communication skills, spoken and written.
• Minimum of 2 years in a customer service environment preferably a call center.
• PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.).
• Experience supporting customers with various e-commerce and ticketing systems.
• Comfortable making inbound and outbound calls.
• Understanding of web navigation and standard browser software (i.e., Chrome and/or Firefox).
• Experience using standard process management methodologies.
• BA or BSc preferred (health/life sciences degree is an asset).
• Experience in the pharmaceutical and/or health/life sciences industry an asset

• Returning Orders
• Vaccine product inquiries
• Prices and Vaccine availability
• Guidance in e-commerce website
• Shipping status
• Claims (order reviews)
• Website account managing: password resets/account activations

• Achieve customer satisfaction through front-line contact with the client’s customers. Handle & respond to inbound customer calls within parameters set by customer service levels.
• Maintain advanced organizational skills, a high level of self-motivation, with the ability to work independently/efficiently in a high-pressure environment, and a proven ability to manage multiple competing priorities through to completion.
• Ability to ensure attention to detail while balancing efficient communication through multiple channels of communication.
• Maintain excellent interpersonal and telephone skills with a proven ability to forge strong relationships with customers while working effectively and collaboratively with all team members within cross-functional workstreams.
• Develop and maintain, using a life-long learning strategy, an in‐depth knowledge of the client’s product line, pricing structures, and various channel operations strategies using the client’s available resources.
• Responsible for accurate and timely processing of all service center-owned transactions including orders, claims, and returns to ensure compliance and cycle time goals are met. Responsible for the timely escalation of issues/transactions outside of designated remit while also identifying issues proactively.
• Follow procedures as defined by standard operating procedures in addition to proactively identifying opportunities for process improvements.

About Alphanumeric Systems Inc:

Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. You may know us as a tech and communications firm established in 1979, but we also lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs. But at our core, we are a family with a shared and passionate dedication to our customers. We treat our candidates as amazing (because they are!) Apply today to join our family and Make Your Mark!