Alpha Net Consulting LLC Hiring for Customer Support at Remote Full Time

Position: Service Desk Analyst/Technical Support Analyst || French +Canadian

Location – Remote

Responsibilities:

• Technical Support function – Should be flexible to work in different shifts. However, flexibility is preferred to work in a 24/7 environment if and when needed.
• Provide phone-based customer technical support for client devices (hardware and the accompanying software) and web-based software and desktop applications
• Provide installation assistance for customer desktop/web-based software, including database setup.
• Work with customer or their IT department to ensure readiness, installation support, and troubleshooting
• Develop training and tracking resources to streamline installation processes, workflow, triage and troubleshooting guides, and common FAQs.

Qualifications:

• Prefer a bachelor’s degree from an accredited university: preferably in Computer Science, Management Information Systems or IT or equivalent degrees/certifications.
• At least 1-2 years (preferred) of combined experience with one or more of the following: software support; hardware support; Installation and Implementation setup, Customer Experience, technical documentation; and/or instructions in a private, public, government or military environment.
• Basic understanding of Computer Networking concepts, protocols, technologies, and applications.
• Strong written and oral communication skills. English Language is mandatory (Read, Write and Speak)

1 Resource – French and Canadian – Sucessfully Read, Write and Speak in both languages

• Ability to effectively prioritize and make decisions
• Needs to be comfortable with dealing with software and pick up concepts quickly.

Type d’emploi : Temps plein

Rémunération : 11,04$ à 23,87$ par heure

Horaires de travail :

• 8 Heures
• Du Lundi au Vendredi

Capacité à faire le trajet ou à déménager:

• Remote: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Formation:

• École Secondaire (Souhaité)

Expérience:

• Service à la clientèle: 1 an (Souhaité)

Speak with the employer
+91 +1(408) 571-6807