Alorica Hiring for Work at Home Customer Service at United States Full Time

Location: WAH

Terms: Full-time

Pay: $15/hr

THIS IS A “BRING YOUR OWN DEVICE POSITION” YOU MUST HAVE EQUIPMENT THAT MEETS THE REQUIREMENTS FOR THIS CLIENT

• MUST HAVE HARD WIRED INTERNET (NO WIFI OR SATELLITE INTERNET)
• USB HEADSET
• SMART PHONE OR TABLET
• WORKING WEBCAM (REQUIRED DURING TRAINING AND NESTING)
• NO MAC BOOKS OR CHROME BOOKS

THIS POSITION IS FULL TIME (MONDAY-FRIDAY)

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

Work Environment

• Ongoing usage of phone and computer systems
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 5 Mbps.
• Must have USB headset

Equipment Requirements

• Desktop/laptop computer should not be older than 3 years (no Chromebooks or MacBooks)
• Must be equivalent to an I3 or I5 with minimum of 8GB ram
• USB wired headset required (No phone Line)
• Hardwire Required: Ethernet Cord (No Wi-Fi)
• Windows 10 or 11
• Windows firewall enabled
• Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus
• Software enabled or installed

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA
• Up to 21 days of PTO
• Paid holidays and sick time
• 401K retirement plan (mention match)
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Next Steps

• Place an application
• Complete your online assessment
• Our team will review your application
• If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.