Alorica Hiring for Customer Experience Agent – Major Bank at Hamilton, ON Full Time

As a Customer Care Sales Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves!

What you’ll be doing

You will use your positive attitude and your sales skills to make an impact on your customers’ day. Your main responsibilities will include:

Communicating with potential customers by inbound and/or outbound telephone calls, email or chat to introduce the client’s products and services

Quoting prices, soliciting orders and persuading customers to buy

Explaining services and special promotions to customers while following the script and company, client and government regulations

Upselling and/or cross-selling products or services to customers, where appropriate

Completing appropriate documentation and recording necessary customer sales information at time of sale

Documenting status of all calls, indicating leads generated or leads which could not be pursued

If required, meeting specified sales goals and conversions set by the client while maintaining quality standards and customer service

Provide feedback and recommendations to your manager on ways the company can improve

Perform other duties as assigned by your management team

Why you’ll want to join the Alorica team

100% paid training

Performance bonuses

Competitive pay

Health & dental benefits

Retirement savings plan

Paid time off

A great team environment with supportive co-workers

You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown

You’ll feel empowered to do things the right way amid a culture of high personal and business integrity

There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

We’re a strong, global company that truly cares about our local communities

Qualifications

Who we’re looking for

The best fit for this job is someone who:
Has a High School diploma or General Educational Development (GED) certificate

Is successful in a sales role

Can be persuasive but not pushy

Has previous sales experience (preferred)

Is competitive, but also team-oriented

Can solve problems logically

Has good computer skills, including Microsoft Office

Possesses excellent communication skills

Cares about helping their customers

Has the ability to multitask well

Can adapt to a flexible schedule

Can maintain the highest level of confidentiality

Must own Computer or Laptop windows 10, wired highspeed internet and USB head, as posiiton will offer both work at home and onsite. (Please note you will not have the option to choose it is based on the Client and will be discussed with you during hiring process)

Work Environment

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.

Equal Opportunity Employer – Veterin/disabled

Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team!

The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).