AllSTEM Connections Hiring for Customer Service Representative at Baldwin Park, CA Full Time

Pay: $22.90/hr

Start:4/1/24 (6-8 weeks training)

Location: Irwindale, CA (onsite)

Flexible hours between 7am-7pm

Position: 12-month contract (possibility for 1 year extension)

Job Description:

Seeking a Call Center Customer Service Energy Advisor. The ideal candidate will be a self-starter with a strong customer focus, high energy, compassion, dependability, and a commitment to delivering outstanding customer service in a dynamic and fast-paced environment. You will be the first point of contact for our customers, negotiating solutions, resolving issues, and delivering exceptional service. Key responsibilities include providing support in resolving payment and collections issues, addressing customer inquiries, and initiating necessary service requests.

*Must be able to type 35wpm*

Requirements:

• Minimum of two (2) years of customer service experience, including technical sales/support, phone, or in-person sales/support.
• Ability to effectively manage and resolve challenging customer interactions while maintaining composure and demonstrating respect.
• Demonstrated experience in handling a high volume of customer inquiries daily.
• Proficiency in managing confidential customer information.
• Ability to multitask and prioritize shifting priorities and deadlines effectively.
• Self-starter with a positive attitude and a high level of professionalism.
• Technical proficiency with the ability to troubleshoot systems.
• Familiarity with SAP or similar ERP systems preferred.
• Exceptional problem-solving skills.
• Experience in managing high call volumes.( keep inbound calls under 9 minutes