Allstate Hiring for Virtual Total Loss Adjuster – Remote Job at Remote Full Time

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them. Must Live in Pacific or Mountain Standard Time Zone

This position is available for candidates living in Pacific or Mountain Standard Time Zones . Job Summary:

Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, are helping guide customers to live a life well protected.

Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others. This position is available for candidates living in Pacific or Mountain Standard Time Zones .

A day in the life of an Virtual Total Loss Adjuster:
Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner

Investigate Complex or occasionally highly complex files, reviews damage, and determines reparability or total loss through virtual inspections

Prepares damage estimates or valuation for complex or occasionally highly complex claims and locates parts

Conditions vehicles, prepares report for customer and determines valuation of salvage

Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties

Negotiates and settles complex and occasionally highly complex claims in accordance with business unit best practices

Reviews the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly

Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

Evaluates diminished value in a complex or occasionally highly complex claim

Responds to complex and occasionally highly complex arbitrations contentions

In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings

You’re provided with comprehensive training:
We cover the cost to help you study for and earn your license

We offer full paid virtual training plus on the job training

Ongoing training opportunities for continuous improvement

Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. What’s in it for you

Compensation range for this position is $51,600 – $78,400 per year, based on experience and qualifications.

Paid training and licensing

Internet reimbursement

Generous paid time off (PTO)

Tuition reimbursement

Discounted gym memberships

Cafeteria style health insurance plan- starts day one!

401K match and pension plan

Volunteer opportunities + matching donations

Visit AllstateGoodLife.com to learn more

You’re a great match for this role if you have:
You are a High School Diploma/GED (Bachelor’s Degree preferred)

You can effectively work in a remote environment.

You have 12 Months Auto Estimating / Body Shop / Insurance Experience preferred

View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions

Previous customer service experience

Value providing an effortless customer service experience

Are organized and able to multi-task in a fast-paced environment

Are known for clear and professional communication – both written and verbal

Being bilingual and/or having prior military experience is a plus

Where will I work? : This is a remote position.

(This position is not available for California, Alaska, and Hawaii residents)

This position is available for candidates living in Pacific or Mountain Standard Time Zones .

Work schedule:
To be determined based on business needs.

Flexible work arrangements ( from home or local office where applicable)

Weekend rotations with comp day. Supervisory Responsibilities: This job does not have supervisory duties.

Compensation offered for this role is $51,600 -$78,400 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.