Allstate Canada Hiring for CUSTOMER CARE AGENT at London, ON Full Time

Considering the current affairs, Allstate will be conducting virtual interviews and has made arrangements for new hires to work remotely till its deemed safe to return to office
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Our team is growing and we are actively looking to hire Customer Care Agent
As a Customer Care Agent, you excel at customer service and provide superior service and solutions to our customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day.
Our agencies are open from 9am to 6pm Monday, Tuesday, Wednesday and Friday, 9am to 8pm Thursday, and 10am to 4pm on Saturday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.
Role Designation: Hybrid 1-2 days in Office
Benefits to joining Allstate

• Group Benefits Program customizable to your needs
• Comprehensive Retirement Savings Program with employer matched contributions
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Strong Brand Recognition
• Working within the community and giving back!
• Opportunity for career development and growth
• Proud to offer work/life balance to support your success
• Annual Wellness allowance to support employees with improving health and wellbeing

Accountabilities:

• Manage the renewals process
• Identify opportunities to up-sell and cross sell our product line
• Use each customer contact as an opportunity to get referrals
• Be the first point of contact for customers and service their needs

Qualifications:

• Post-secondary education or equivalent work experience
• Must have General Insurance License (OTL) or be willing to obtain
• Strong knowledge of Allstate Products and Services
• Working knowledge of Allstate & vendor technologies, including Plus
• Above average interpersonal and customer service skills
• Prior experience in inside or outside sales is an asset
• Excellent time management and organizational skills.
• Preferable fluency in English and Mandarin/Cantonese and/or South Asian dialects

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Job Type: Full-time