Alliance Title & Escrow Hiring for Escrow Officer Job at Blackfoot, ID Full Time

AT21-085

Escrow Officer
Under limited supervisor and periodic audits, works within established policies and procedures, accurately open, process, and close escrow transactions. Develops customer relationships, maintains business by demonstrating professional customer service and communication. Assists team in maintaining profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Officers work with relative independence to process residential escrows, generally involving cash, refinance, Equity Loans, Lot Closing, new loan or seller-carry back transactions. May be called upon to assist in preparing closing documents for more complicated and higher liability nature, such as commercial escrows.
Will advise others on less complicated transactions.
Prepares preprinted documents, closing statements and escrow instructions, presents to buyers and sellers at closing and coordinates timing of closing, recording, disbursement of funds and issuance of title insurance policy.
Communicates accurately, timely, and effectively with all parties involved in the transaction.
Receives and carries out written and verbal instructions.
Insures that each escrow folder is properly completed and its contents filed in accordance with standardized escrow procedures.
Insures that all terms and conditions of the purchase and sale agreement are complied with.
Responsible for obtaining necessary instruments and demands to clear title for closing.
Executes unit or branch business development plan to maintain and acquire new customers, which includes prospecting and driving to meet customers.
Will contact brokers, real estate agents, builders, attorneys, lenders and other customers to solicit business and ascertain the individual service needs to the customer through excellent communication skills.
Actively participates in industry related functions, during and after normal business hours.
Provides educational support to clients when requested.
Performs notary duties following the National Notary Association guidelines.
Mentors and encourages personal and professional growth of team members.
Provide leadership role to Escrow Assistant, trains, assigns tasks, and reviews performance. Provides performance feedback to unit or department manager.
May have training responsibilities for assistant personnel.
Physical presence in the work location – branch or department.
Consistently works as part of a team (locally and/or remotely) and must have the ability to interact with others in a professional and respective manner.
Support and alignment with Company Core Values; service, integrity, teamwork, trust & respect, accountability and profitability.
Work overtime as required to meet the business needs.
Consistently works pre-established work schedule.
Participates in cross training to meet the business strategies.

MINIMUM QUALIFICATIONS:
Education:
High school diploma or equivalent required.
Experience:
Thorough knowledge of residential real estate escrows and title insurance. In addition to passing the Escrow Officer I assessment, must have two to three years of experience. Ability to pass appropriate assessment, where applicable.
Skills:
Computer literacy required, proficient in escrow and/or title software, MS Word and Excel, electronic email, Intranet and Internet savvy, typing 40 wpm, 10-Key, operates office machines such as a typewriter, fax, scanner and phone system. Must have good math skills, proven accuracy skills with the ability to proofread and correct errors, and have excellent written and verbal communication skills to enhance the overall customer experience. Must possess strong organizational skills and have a high attention to detail. Must maintain valid Notary Commission and valid state driver’s license. Ability to interact with others.

Other:
Must portray the highest degree of professionalism and confidentiality. Must portray a positive attitude in appearance, tone of voice, and overall demeanor. Portrays sincere, warm, caring customer service and ability to handle difficult or demanding customers. Ability to work with multiple files, tasks and deadlines. Must possess the ability to relay information clearly and concisely. Must have the ability to resolve customer problems in a timely and satisfactory manner. Must possess a sense of urgency to meet on-going deadlines. Must have the ability to; build productive customer relationships, handle personal data in confidence, learn to perform a task through on-the-job training, adjust effectively to changing, new or different situations, and manage stress of deadlines and high volume workload.
Understanding and commitment to total quality, unsurpassed customer service, and teamwork.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

While performing the duties of this job the employee is occasionally exposed to risk of electrical shock. The noise level in the environment is moderat

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift

Supplemental Pay:

• Commission pay
• Signing bonus

Education:

• High school or equivalent (Preferred)

Work Location: One location