Allegra North York Hiring for Administrative & Customer Service Assistant at Toronto, ON Full Time

Administrative & Customer Service Assistant

Allegra North York

North York, ON ( M3B)

$16 – $20 an hour – Full-time, Permanent

Allegra North York is currently looking for an Administrative & Customer Service Assistant. This position requires the individual to provide exceptional support and service related to administrative and customer care duties. The incumbent is required to represent the company in a positive, proficient, and professional manner in all dealings with customers.

Responsibilities

• Ensure all switchboard and reception tasks are handled efficiently and effectively.
• Document management, and file organization including managing and maintaining hard and soft copy files and database.
• Updating and cleansing database in a timely manner using the company CRM.
• Create invoices, process credit cards, and follow up on accounts receivables.
• Respond in a professional and enthusiastic manner to all customer inquiries via phone and email.
• Take orders over the phone and redirect to the respective department.
• Utilize resourcefulness and critical thinking skills to research and resolve order and invoice discrepancies.
• Preparing and submitting purchase orders, invoices
• Actively participate in team and company meetings and marketing programs set by the management.
• Setting up the company on EFT when suggested by clients.
• Schedule local and international shipments and packages with local couriers and other shipping companies.
• Schedule virtual, phone, or in-person meetings with clients for the owner.
• Maintain office lobby and meeting room in a professional manner by ensuring everything is organized and neatly put away.
• May need to be involved in light bindery activities like cross bundling, packaging, and stuffing envelopes.
• Other administration as assigned by the Manager

Qualifications and Experience

• Post-Secondary Education is required.
• Minimum of 3+ years experience in administration and customer care.
• Strong computer skills and proficiency with Adobe PDF and MS Office software to create and maintain a variety of correspondence, reports, presentations (Outlook, Word, Excel, and PowerPoint).

Skills:

• Exceptional oral and writing skills to communicate effectively and to produce correspondence or e-mails free of spelling and grammatical errors and in a form and style appropriate to their intended audiences.
• Exceptional customer service skills and a pleasant demeanor and the ability to work with multiple personalities.
• Ability to work with colleagues when necessary to resolve customer complaints and patience to be able to stay calm in a fast-paced environment.
• Ability to independently maintain an organized system of incoming inquires, calendaring dates, tracking, monitoring, and prioritizing tasks efficiently and accurately.
• Excellent time management and organization skills with the ability to work independently within tight deadlines and keep up with various customer need and conduct follow-ups in a timely manner with minimal supervision.
• Detail-oriented and a high degree of accuracy with the ability to proofread documents for accuracy and communicate detailed changes.
• Strong work ethic and positive team attitude
• Creative thinker with excellent problem-solving skills
• Works well in a fast-paced environment
• Strong organization and communication skills

Job Types: Full-time, Permanent

Salary: $18.00-$20.00 per hour

COVID-19 considerations:
All customers and staff are required to wear a mask, curbside pickup is available, common surfaces are sanitized regularly, triple vaccination is a requirement.

Education:

• Bachelor’s Degree (preferred)

Experience:

• administrative assistant: 2 years (preferred)
• receptionist: 1 year (preferred)

Language:

• English (required)

Application deadline: 2022-04-22
Expected start date: 2022-05-02