Alivi Hiring for Logistics Coordinator at Miami, FL, US Full Time

JOB SUMMARY This is an entry level role in Logistics. The Logistics Coordinator I (LCI) work very closely with Alivi’s Transportation Providers, assigning, updating and monitoring transportation requests.

The LCI will assist with dispatch-related duties as needed by each department. DUTIES & RESPONSIBILITIES Assigns trips to Transportation Providers based on geography, member mobility and provider capacity.

Monitors Transportation Provider services to ensure compliance with established SLA’s and KPIs, service requirements and member safety.

Interacts daily with Health Plan representatives, transportation providers and members. Resolves problems associated with the assignment of trips to our transportation partners.

Familiar with the different contacts / roles within the company. Process and maintain Logistics ing via data entry Able to complete a high number of outbound calls or take inbound calls when needed.

Must perform the duties of a CSR when needed to meet call volume demand, and to achieve SLAs and KPIs. Adheres to Quality Assurance program.

REQUIREMENTS & QUALIFICATIONS High School Diploma or equivalent (Associate degree desirable). 1 year of experience or equivalent training in dispatching transportation requests, preferably in the healthcare or medical field.

Utilize interpersonal skills to interact with employees at all level, vendors, members and preferred partners. Able to multitask, prioritize situations and react quickly to changing dynamics.

Highly organized with acute attention to detail. Able to adapt to high volume, fast paced environment Bilingual in English / Spanish preferrable Powered by JazzHR