Alight Hiring for Overpayments Payroll Analyst – Virtual Job at Remote Full Time

Our story
At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com.

The Delivery Analyst is responsible for Overpayments knowledge and ongoing delivery through issue resolution, change requests (CRs), and standardized processes that contribute to the achievement of Service Levels and Key Performance Indicators. This position involves heavy client interaction. The DA will be responsible to lead projects and CRs. The DA will identify and resolve issues through root cause analysis and then implement solutions. This role will lead and sponsor process creation, improvement initiatives, and changes within the domain. Client consultation and industry best practice awareness will be required. Positions may work across multiple areas of the domain or on multiple clients.

As a Delivery Analyst, a typical day may include the following:

Performance Cycle Administration and Performance, Goals and Succession Management:

• System Administration
• Data exchange support, ensuring that Output files compare to Input files
• Research and Resolve Customer issues, including escalating issues to application vendor
• Assist external and internal partners in troubleshooting any issues and escalations
• Answers client questions regarding processes and functionality
• Generates reports on a daily, weekly, monthly, quarterly, and annually schedule as required
• Work with other teams to resolve inquires
• Lead Cloud technology release process, including the coordination of configuration changes and testing
• Performs complex data analysis, reporting, and data maintenance tasks to including quality assurance
• Strong Excel skills preferred

• Client Relationship Management:

• Communicate effectively with the client and internal partners for analysis/resolution
• Participate in meetings to discuss issues identified and impact on service delivery
• Lead client interaction and facilitation on client touch-pointsProject Management:

• Create detailed functional business requirement specifications and ensures proper testing hand-offs for integration testing
• Conduct stakeholder interviews and stakeholder workshops for projects
• Ensure that the process flows are complete and within the defined scope for projects
• Identify downstream processes and impacts for projects
• Provide status reports and communicate changes in process for project assignments
• Assist in post-project Quality Assurance (QA) and knowledge management
• Manage workload including ad-hoc project deliverables
• Responsible for estimating, scheduling and directing all work activities related to projects
• Participate in projects, ownership of project deliverablesOther Responsibilities:

• This position will become the SME for area of work
• Provide input and support for best practices
• Communicate effectively across diverse populations
• Identify process improvements. Determine new processes
• Conducts complex root cause analysis on employee issues and/or data issues and/or resolves and proposes solutions
• Develops and maintains Process Documentation (SOP) for various processes as well as review documentation of other team members
• Participate and/or lead projects using own experiences and observations
• Special projects as needed

Required Experience:

• 1-3 years of Payroll knowledge and experience. Overpayments experience strongly preferred.
• Experience with Workday, SAP or other ERP system. Workday preferred.
• Client facing experience
• Excellent written and verbal communication skills
• Ability to work under tight deadlines managing multiple tasks
• Strong problem solving and analytical skills.
• Proficient in Microsoft applications, Excel (pivot tables, macros).
• Demonstrated ability to operate independently with direction from senior team members

Preferred Experience:

• Workday experience
• Overpayments experience
• Payroll experience
• SAP experience

Education:

• Bachelor’s degree or equivalent years of industry experience required.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the United States
Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

#LI-Remote

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Colorado Equal Pay for Equal Work Act Statement. Please note, offers are being determined on an individual basis. Alight takes into consideration the candidate’s experience, education, certification/credentials, market data and internal equity. The estimated minimum salary for this role is $51,800.00/year (full-time). For specific benefit details, please visit this URL: https://bit.ly/Alight-Benefits
DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Job Type: Full-time

Pay: $51,800.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• SAP: 1 year (Preferred)
• Overpayments: 1 year (Preferred)
• Payroll Processing: 1 year (Preferred)
• Workday: 1 year (Preferred)

Work Location: Remote