Alera Group Hiring for IT Network Operations Center Manager at Chicago, Illinois Full Time

Alera Group is seeking a Remote IT Network Operations Center Manager to join their team!

Alera Group was formed on January 1, 2017, and is one of the largest independent, national insurance and financial services firms in the U.S. with over $500 million in revenue. Alera Group is a very entrepreneurial firm bounded together via a culture of collaboration which is reinforced by the practice of The Collaborative Way.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

If that is what you’re looking for, this is your chance to be part of an amazing organization!

This role is meant to successfully manage day to day and long-term Information technology projects relating to the network operations of the firm including server and network infrastructure. These activities will be performed independently with minor support from the Vice President and Director of IT. This role includes overall project management, communications, developing and maintaining project roadmaps, schedules, maintaining processes and procedures etc. as well as facilitating the project teams’ daily work and removing obstacles or impediments faced by the team.

Responsibilities

• Coordinate field resources with third parties or key stakeholders for successful adherence to the implementation schedule
• Manage and develop the NoC team
• Respond to day-to-day and emergency issues
• Create departmental procedures as well as proper SoP’s
• Ensure that all server and network maintenance is done appropriately and delivered on-time, with minimal user impact
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Perform risk management to minimize project risks
• Establish and maintain relationships with other departments
• Create and maintain comprehensive project documentation
• Communicate project timelines and updates

Key Job Activities

• Coordinate field resources with third parties or key stakeholders for successful adherence to the implementation schedule
• Manage and develop the NoC team
• Respond to day-to-day and emergency issues
• Create departmental procedures as well as proper SoP’s
• Ensure that all server and network maintenance is done appropriately and delivered on-time, with minimal user impact
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Perform risk management to minimize project risks
• Establish and maintain relationships with other departments
• Create and maintain comprehensive project documentation
• Communicate project timelines and updates

Qualifications 4+ years direct work experience in an IT department management capacity, leading medium to large complexity projects.Bachelor’s degree in the field of computer science, business administration, information systems or related field.Project Management Professional (PMP).Good understanding of IT concepts and terminology.Strong Microsoft Server administration experience.Strong Wan/Lan administration experience.Strong organizational skills, with proven experience prioritizing work and coordinating several projects at one time.Soft skills to include: Strong communication, documentation, proactive, future-thinking, strategic, accountable, collaborative, manage ambiguity, strong planning & prioritization experience.Ability to effectively interface with technical (IT) groups as well as business teams, both in person and remotely.Intellectual curiosity and passion for problem-solving.High energy, ability to prioritize and has a desire to work in a results-oriented, fast growth environment.Required Education: in Bachelors or Equivalent

Certifications and/or Licenses

• MCSA or equivalent
• CCNA or equivalent
• Project management certification strongly preferred

If you’re a California resident, please read the California Consumer Privacy Act prior to applying. #pandoIQR

PandoLogic. Keywords: Network Operations Manager, Location: Chicago, IL – 60608