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Customer Services & Support
Alberta Precision Laboratories Hiring for Administrative Support II – Door Screener at Calgary, AB Full Time
Your Opportunity:
Welcoming and friendly, you have excellent customer service skills that can help put people at ease about what to expect from the lab. Working in the fast-paced, public-facing Patient Service Centre (PSC), Alberta Precision Laboratories (APL) needs an Administrative Support II to provide exceptional customer service that enhances the patient experience in the PSCs. With great written and verbal communication skills, you can communicate and respond to questions in a clear, professional manner. Greeting and triaging patients, ensuring compliance with COVID19 protocols, manage lineups, and receive drop-off samples are just some of the tasks performed by Door Screeners. Working independently and as part of a team, you can meet deadlines and benchmarks, follow established policies and procedures, and ensure the privacy of patients and staff alike while consistently displaying a high level of attention to detail. Accountable for your own actions, you readily learn from mistakes and demonstrate personal leadership through change as you support and promote change initiatives. The public face of APL, you’ll maintain a professional image and build effective and build effective working relationships as you work in a patient-oriented, team-focused, and collaborative workplace that strives to be positive and respectful throughout all shifts from 0630 – 2100. Alberta Precision Laboratories (APL) is the new, wholly-owned subsidiary of Alberta Health Services (AHS) and is ready to deliver high-quality, responsive diagnostic lab services to Albertans as a part of the provincial healthcare system. Enjoy competitive salaries, opportunities for professional development, and comprehensive benefits, including health and dental. You’ll make a difference as you help healthcare professionals and patients get the information that they need to improve, optimize, or maintain health.
Welcoming and friendly, you have excellent customer service skills that can help put people at ease about what to expect from the lab. Working in the fast-paced, public-facing Patient Service Centre (PSC), Alberta Precision Laboratories (APL) needs an Administrative Support II to provide exceptional customer service that enhances the patient experience in the PSCs. With great written and verbal communication skills, you can communicate and respond to questions in a clear, professional manner. Greeting and triaging patients, ensuring compliance with COVID19 protocols, manage lineups, and receive drop-off samples are just some of the tasks performed by Door Screeners. Working independently and as part of a team, you can meet deadlines and benchmarks, follow established policies and procedures, and ensure the privacy of patients and staff alike while consistently displaying a high level of attention to detail. Accountable for your own actions, you readily learn from mistakes and demonstrate personal leadership through change as you support and promote change initiatives. The public face of APL, you’ll maintain a professional image and build effective and build effective working relationships as you work in a patient-oriented, team-focused, and collaborative workplace that strives to be positive and respectful throughout all shifts from 0630 – 2100. Alberta Precision Laboratories (APL) is the new, wholly-owned subsidiary of Alberta Health Services (AHS) and is ready to deliver high-quality, responsive diagnostic lab services to Albertans as a part of the provincial healthcare system. Enjoy competitive salaries, opportunities for professional development, and comprehensive benefits, including health and dental. You’ll make a difference as you help healthcare professionals and patients get the information that they need to improve, optimize, or maintain health.
Description:
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
Classification: Administrative Support II
Union: HSAA OFFICE CLERICAL
Department: COVID-19 PSC Spec Procure Rec
Primary Location: Ranchlands PSC
Multi-Site: Not Applicable
FTE: 1.00
Posting End Date: 29-NOV-2021
Temporary Employee Class: Temp F/T Benefits
Date Available: 09-DEC-2021
Temporary End Date: 09-JUN-2022
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days
Days Off: As Per Rotation
Minimum Salary: $20.42
Maximum Salary: $24.82
Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Previous customer service experience.
Preferred Qualifications:
Healthcare or clinical laboratory experience. Experience, courses or training in customer service. Experience, courses, or training in providing direction with confidence and empathy.