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Alberta Health Services Hiring for IT Customer Support II at Leduc, AB Full Time
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Your Opportunity:
Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license.
Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
Classification: IT Customer Support II
Union: AUPE GSS
Department: (CORP) IT End User Compute
Primary Location: Leduc Community Hospital
Multi-Site: Not Applicable
FTE: 1.00
Posting End Date: 15-SEP-2021
Employee Class: Regular Full Time
Date Available: 25-SEP-2021
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days, on call
Days Off: Saturday/Sunday
Minimum Salary: $30.14
Maximum Salary: $36.80
Vehicle Requirement: Driver’s License, Vehicle Provided
Required Qualifications:
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:
Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.
Preferred Qualifications:
As Required.