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Alberta Health Services Hiring for IT Customer Support II at Edmonton, AB Full Time
Your Opportunity:
Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows 7/10, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills.
Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows 7/10, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
Classification: IT Customer Support II
Union: AUPE GSS
Department: (CORP) IT End User Compute
Primary Location: U of A Hospital
Multi-Site: Multisite
FTE: 1.00
Posting End Date: 15-SEP-2021
Temporary Employee Class: Temporary Full Time
Date Available: 25-SEP-2021
Temporary End Date: 18-MAR-2022
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Salary: $30.14
Maximum Salary: $36.80
Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:
Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.
Preferred Qualifications:
Take a lead role in problem resolution, staff and user training.