Alberta Health Services Hiring for IT Analyst II – Citrix at Calgary, AB Full Time

Your Opportunity:
Alberta Health Services IT has an exciting opportunity for a strong technical leader to join the Technology Infrastructure Services Team as an IT Analyst II – Citrix Virtual Apps. Location of this position is flexible within Alberta province. As a valued senior member of Application Virtualization Services team, you will use your experience to support Citrix based AHS Virtualization Services. Critical to this role will be the ability to work in a team environment and autonomously as well as the ability to work cooperatively with a variety of stakeholders including management, clinicians, vendors, software analysts and co-workers. Specifically, you will work on a team to support Citrix Virtual Apps and Desktops, Microsoft AppV and related infrastructure technologies. The ability to work with these critical systems under tight timetables using your proficient analytical, problem solving and critical thinking skills will be key. Leveraging your proven communication, interpersonal and organization skills will also be crucial to your success as you will use your correlative conceptual and practical experience to interpret client’s needs, assess their requirements, investigate, diagnose and resolve environmental problems, which are essential to business functions. Location of this position is flexible within Alberta province.

Description:
As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

Classification: IT Analyst II

Union: AUPE GSS

Department: (CORP) IT Server Compute

Primary Location: Quarry Crossing

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 07-JAN-2022

Employee Class: Regular Full Time

Date Available: 31-JAN-2022

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days, On Call

Days Off: Saturday/Sunday

Minimum Salary: $37.31

Maximum Salary: $50.38

Vehicle Requirement: Not Applicable

Required Qualifications:
Completion of bachelor’s degree in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:
Minimum 3 years technical knowledge of system implementation following industry standards for relevant technologies. Minimum 3 years technical experience of Windows server administration. Minimum 5 years technical knowledge installing operating systems, third party software installation, upgrades and maintenance. Minimum 5 years troubleshooting software/application issues with operating systems or third-party products.

Preferred Qualifications:
Operational experience supporting Citrix XenApp/XenDesktop/CVAD 7.x or other Application Virtualization platforms. Experience in a healthcare environment. Experience with Microsoft AppV, AD and GPO. Experience with ControlUp or similar monitoring products. Experience automating with batch scripts, PowerShell or similar technologies. Experience in a large and complex IT environment. Citrix and/or Microsoft related IT certification. ITIL certification, ServiceNow experience is desired.