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Customer Services & Support
Alberta Health Services Hiring for Administrative Support III at Fort McMurray, AB Full Time
Your Opportunity:
Registration of clients utilizing regional registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients that do not have valid health care insurance, uninsured services, ER physician notes, medical supplies, and immigration x-rays. Respond to telephone queries for patient information as per guidelines. Depart ER visits in the regional registration system to include the attending physician, triage score, departure date and time, and discharge diagnosis in a timely manner. Application of identification wristbands. Coordinate inpatient bed assignments with the Bed Utilization Coordinator/Charge Nurses, and/or PCC. Separate client records and interfile utilizing terminal digit system and date order. Greet clients, visitors and staff, and direct them to appropriate areas professionally. Maintain a positive public image. Generate and complete discrepancy reports. Complete deposits as per Finance guidelines and maintain the float. Accept sick calls from staff as applicable, and initiate calls to find appropriate relief. Retrieval of patient charts from Health Information/Records Management department outside of regular hours and log removal of chart to appropriate nursing unit/physician. Ensure work area is stocked with supplies and are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Fort McMurray Allowance in place to an annual maximum of $12,480. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Patient Registration
- Primary Location: Fort McMurray N Lts HC/Mnt Hlt
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 07-NOV-2022
- Employee Class: Regular Full Time
- Date Available: 17-NOV-2022
- Hours per Shift: 11
- Length of Shift in weeks: 16
- Shifts per cycle: 56
- Shift Pattern: Days, Evenings, Nights, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $23.07
- Maximum Salary: $28.04
- Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Successful completion of Medical Terminology course (testing will be performed). 2 years reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment while receiving minimal supervision. Excellent attendance record, reliability, and personal suitability must be demonstrated through employment references. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding, and attention to detail. Minimum typing speed of 45 wpm (testing will be performed). Proven initiative and ability to work with minimal supervision.
Preferred Qualifications:
Working knowledge of patient/ client filing systems an asset, particularly terminal digit systems. Familiarity of Alberta Health Services Programs an asset.