Albany Advanced Imaging Hiring for Appointment Scheduler/Call center at Albany, NY Full Time

GENERAL PURPOSE: Medical Receptionist/Call Operators is responsible for providing assistance to patients on the telephone and at the front desk.

MAIN RESPONSIBILITIES & DUTIES:

1) Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and our facility.

2) Provides assistance to patients and Physician offices contacting us by telephone or facsimile; may provide direct assistance, or take messages and direct calls to the appropriate party.

3) Completes initial registration information of new patients following established policies and procedures.

4) Updates any changes of patient’s information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs; including documenting phone notes when appropriate.

5) Follow communication “scripts” when handling different topics.

6) Identify patients’ and other customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

7) Navigate through patients’ chart in the EHR to locate appropriate information.

8) Maintains daily EHR worklist.

9) Informs patients of share of cost and co-pays for all types of payers.

10) Maintains professional tone and demeanor at all times.

11) Verifies information and other clinical information related to a patient’s visit.

12) Instructs patient how to contact Billing department to make payments over the phone.

13) Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.

14) Manually reminds patients of appointments when the automatic call reminder system is unable to do so.

15) Other duties as assigned by supervisor.

QUALITIES &CHARACTERISTICS

1) Maintains a professional relationship and positive attitude with co-workers, the public, patients and all the referring offices.

2) Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions

3) Strives to learn more and is receptive to new challenges and opportunities

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

1) High School Diploma or GED required

2) Basic computer skills required

3) Ability to navigate in and out of different scheduling, registration screens.

4) Ability to type a minimum of 40 WPM.

5) Must be able to use a calculator.

6) Ability to adapt to specific environment and duties

COMMUNICATIONS SKILLS

1) Must have neat and legible handwriting

2) Must be able to interact with patients courteously and calmly

3) Ability to communicate well with the public

WORKING CONDITIONS & PHYSICAL REQUIREMENTS Work well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:

1) Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff

2) Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)

3) Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents

4) Must have high manual dexterity

5) Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn

Job Type: Full-time

Pay: $18.00 – $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Free parking
• Health insurance
• Health savings account
• Paid time off
• Paid training

Healthcare setting:

• Outpatient
• Private practice

Medical specialties:

• Radiology

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Albany, NY 12205: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person