Alacrity Solutions Hiring for Customer Service Representative at Billings, MT Full Time

Alacrity Solutions is an exciting and customer focused company with an opening in their Remote Customer Service dept. The ideal candidate will be responsible for but not limited to: Assisting customers over the phone, data entry and building relationships with current and potential customers. The candidate will be self motivated, have excellent customer service skills and have experience with Excel.

Alacrity Solutions offers a competitive benefit package and a fast paced rewarding opportunity for the right candidate

Responsibilities of the Customer Service Rep include, but are not limited to: Working directly with customers and inquiries regarding our company and services.

Customer interaction via phone, claim platform, and email, Dispatching assignments to credentialed service providers, Monitoring assignments and following up with service providers on status.

Qualifications of the Customer Service Coordinator include, but are not limited to: Customer service experience dealing with high volume inbound and outbound calls, Excellent communication skills, Ability to work independently Great organizational skills, Ability to multi-task, Proficiency with MS Excel and MS Outlook, Problem solving

No need to apply if you do not possess these specific qualifications.

Ideal candidate would have: Customer service/call center experience-Problem solving skills, Ability to work in a fast pace environment/multi task, Computer experience -EXCEL is a must, Phone etiquette, Detail Oriented (important), MOTIVATED!

Please reply with your resume.

MUST BE OKAY WORKING REMOTE FULLY. All equipment provided. Pay starting at $15/hr

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

COVID-19 considerations:
Company is currently remote

Work Location: Remote