Akton Recruitment Ltd Hiring for Senior Revenue And Benefits Officer at Devon Full Time

Senior Revenue And Benefits Officer

Devon – Remote

£24.50

I am recruiting for a local authority who is looking for someone to provide support and assistance to residents who are on low income with payment of their rent and Council Tax, by promptly and accurately assessing and maintaining awards for Housing Benefit, Council Tax Reduction and quality checking claims to ensure the awards are made in line with current legislation, policies and procedures.

This position will be based in the Benefits and Welfare Team and you will be responsible for maintaining and making decisions on Housing Benefit awards for working and pension age customers helping them to better afford their rent and any associated Council Tax Reduction awards.

Key duties and responsibilities

Promptly and accurately assessing and maintaining awards in respect of Housing Benefits, Council Tax Reduction and Discretionary Housing Payments and Council Tax Discretionary Discount awards in accordance with current benefit legislation and council policies and procedures.

Dealing with complex cases to include Self Employed, Students, Persons’ from Abroad and specified accommodation.

Appropriately accessing and using all available internal and external data systems in order to determine a customers’ entitlements.

Assist with the processing of any work arising from National Fraud Initiatives, Department for Work and Pensions data sharing initiatives, for example ATLAS, HBAA, VEP, HBMS, NFI.

Ensuring that customers and all other persons affected are notified of all decisions made and given the appropriate dispute rights.

Dealing with disputes, reconsiderations, appeals and backdated claims and complaints in accordance with the regulations and local procedures.

Ensuring that Housing Benefit overpayments are correct and appropriate recovery action arranged in accordance with the current benefit legislation and council policies and procedures.

Ensuring that Council Tax Reduction adjustments are correct and managing the impact of them on the Council Tax Account.

Applicants will need to be:

Conversant with Civica systems i.e. Open Revenues & Comino.

Be IT literate using Microsoft Office Systems